Maria Gitzen
Eagle Point,OR
Summary
Motivated accounts receivable representative bringing eleven years of experience in healthcare most recently working within Asante's revenue cycle. Well-versed in scheduling and patient clinical registration. Great customer service and patient care skills. Superior computer skills and telephone etiquette.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Rep
Asante
09.2019 - Current
- Communicated with insurance providers to resolve denied claims.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Liaised between patients, insurance companies, and billing office.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
Clinical Access Coordinator
Asante
12.2015 - 09.2019
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Maintained a comprehensive database of patient information to facilitate seamless communication between departments.
- Trained new staff members on relevant software systems, contributing to a well-prepared workforce.
- Handle incoming new patient referrals from Asante Emergency Departments and Urgent Care clinics.
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
Front Desk Receptionist
Quave Clinic
04.2015 - 09.2015
- Scheduled, coordinated and confirmed appointments and surgical procedures.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scanned and uploaded medical records into electronic medical records system.
- Verified insurance eligibility and benefits and updated patient's insurance information.
Practice Coordinator
Medford Medical Clinic
09.2013 - 04.2015
- Trained interns and newly hired team members on office procedures and computer system.
- Served as translator for Spanish speaking patients at the front desk and during consultations.
- Gather personal, demographic and insurance information over the phone and in person.
- Assisted accounting team with day-to-day accounting operations.
- Scheduling various types of appointments for new and established patients.
- Maintained a clean, organized, and welcoming office environment for patients and staff members alike.
Education
High School Diploma -
Eagle Point High School
2012
Skills
- Spanish speaking
- Customer service-oriented
- Detail-oriented
- Dispute Resolution
- Information gathering and analysis
- Office support (phones, faxing, filing)
- Professional phone etiquette
- Staff training
- Medical insurance understanding
Timeline
Accounts Receivable Rep
Asante
09.2019 - Current
Clinical Access Coordinator
Asante
12.2015 - 09.2019
Front Desk Receptionist
Quave Clinic
04.2015 - 09.2015
Practice Coordinator
Medford Medical Clinic
09.2013 - 04.2015
High School Diploma -
Eagle Point High School