Maria Giuffrida
Berlin,MD
Summary
Dynamic entrepreneur with expertise in client relationship management and market research analysis. At Budget Movers, enhanced customer satisfaction by implementing innovative marketing strategies and optimizing operations. Proven leader in team training and safety compliance, driving business growth and efficiency. Skilled in property maintenance oversight and tenant relations, ensuring high standards and profitability.
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Knowledgeable CEO with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Budget Movers
05.2014 - Current
- Built strong relationships with clients through effective communication and follow-up services.
- Conducted regular market research to identify trends and adjust service offerings accordingly.
- Established safety protocols to ensure compliance with industry regulations during operations.
- Analyzed customer feedback to enhance service quality and improve overall business performance.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Owner/Operator
Flash Locksmith
05.2013 - Current
- Managed daily operations, ensuring timely service delivery and customer satisfaction.
- Developed and implemented efficient workflows to optimize locksmithing processes.
- Trained and mentored junior technicians on best practices in lock installation and repair.
- Oversaw inventory management, maintaining stock levels for tools and replacement parts.
- Managed inventory effectively, optimizing stock levels and reducing waste.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
Property Manager
OC Family Rentals
01.2015 - 10.2019
- Oversaw property maintenance and repair processes to ensure high tenant satisfaction.
- Managed tenant relations, addressing concerns and fostering positive living environments.
- Implemented cost-effective strategies for property management to enhance profitability.
- Conducted regular inspections to maintain compliance with local regulations and standards.
- Led a team of maintenance staff, providing training and support for skill development.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed daily operations of vacation rental properties, ensuring guest satisfaction and property upkeep.
- Coordinated bookings and reservations using property management software, optimizing occupancy rates.
- Developed and implemented marketing strategies to enhance online visibility and attract potential guests.
Education
High School Diploma -
York Catholic
York PABachelor of Arts - Culinary Arts
York Technological Institute
YorkSkills
- Client relationship management
- Market research analysis
- Safety compliance protocols
- Customer feedback analysis
- Business operations management
- Inventory management
- Marketing strategy development
- Property maintenance oversight
- Tenant relations management
- Team leadership and training
- Booking and reservation coordination
- Customer service excellence
- Supplier relationship management
- Operations management
Timeline
Property Manager
OC Family Rentals
01.2015 - 10.2019
Owner/Operator
Budget Movers
05.2014 - Current
Owner/Operator
Flash Locksmith
05.2013 - Current
High School Diploma -
York Catholic
Bachelor of Arts - Culinary Arts
York Technological Institute