Maria Glackin
Wesley Chapel,FL
Summary
Dynamic professional with a proven track record in customer service and teamwork. Developed skills in fast-paced retail environments, ready to transition into a new field. A professional with the ability to demonstrate keen abilities in connecting with customers and facilitating positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
38
38
years of professional experience
Work History
Sales Associate
7-11 Convenience Store
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Career Break
Relocation
10.2023 - 10.2023
Career Break
Family Leave
12.2004 - 10.2023
Quality Control Inspector
Tyson Foods
12.1992 - 11.2004
- Communicated with production team members about quality issues.
- Updated quality control records and reports.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Examined products for imperfections and defects.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Provided feedback to production team regarding product quality.
- Monitored product quality at all stages of production process.
CNA
Heritage Care Center
01.1990 - 01.1991
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Documented patient information and care activities in electronic health record.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Sales Associate
JCPenney
01.1987 - 01.1990
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Associate of Applied Science - Marketing Management
Albert Lea Tech
Albert Lea, MN05-1988
High School Diploma -
Albert Lea High School
Albert Lea, MN06-1983
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Flexible schedule
- Conflict resolution
- Verbal/written communication
- Cash register operation
Accomplishments
- Oversaw multiple residential family properties totaling over [Number] individual units.
- Monitored and documented all activities in the foster home
- Acted as an advocate for each foster child and provided emotional support
- Reported any concerns related to the foster child’s welfare to the appropriate authorities
- Collaborated with other support services to ensure the best possible outcomes for the foster children
Timeline
Sales Associate
7-11 Convenience Store
11.2023 - Current
Career Break
Relocation
10.2023 - 10.2023
Career Break
Family Leave
12.2004 - 10.2023
Quality Control Inspector
Tyson Foods
12.1992 - 11.2004
CNA
Heritage Care Center
01.1990 - 01.1991
Sales Associate
JCPenney
01.1987 - 01.1990
Associate of Applied Science - Marketing Management
Albert Lea Tech
High School Diploma -
Albert Lea High School
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