MARIA G. MAESE
Winchester,CA
Summary
Dynamic Branch Operations Manager at Wells Fargo with a proven track record in team development and customer service excellence. Skilled in compliance reviews and cash management, I empower diverse teams to exceed business objectives while fostering strong client relationships through active listening and personalized service.
Overview
25
25
years of professional experience
Work History
Branch Operations Manager
WELLS FARGO
Encinitas, California
05.2023 - 12.2025
- Supervised a staff of 10 Premier bankers, associate personal bankers, business bankers and Tellers.
- Daily documentation and monthly organization of bank activity and currency to be audit ready.
- Developed training and trained staff on behavior framework, Connect and personalize and risk mitigators of the Bank.
- Provided service, advice and guidance to our clients.
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives.
- Ability to empathize while comprehending and actively listening to customers when resolving customer issues.
Personal Banker
WELLS FARGO BANK
01.2022 - 01.2023
- Provided Customers With A Full Range Of Banking Services Including Strategic Financial Planning Consistent With Their Goals And Financial Situations.
- Connected and personalized with customers and connected conversations back to behavior frame work.
- Handled Customer Relations And Provided Solutions To Achieve Financial Objectives.
- Maintained In-depth, Up-to-date Knowledge Of Compliance Issues To Prevent Procedural Errors.
- Customer service focus with experience handling complex transactions across multiple systems.
- Arranged And Organized A Detailed Calendar Showcasing All Meetings, appointments, outreach calls etc.
Lead Teller
WELLS FARGO BANK
01.2008 - 01.2022
- Asking open ended questions to help understand customers short- and long-term financial goals.
- Offering Introductions for affluent and non-affluent customers to premier and relationship bankers to gain a better understanding of their financial wealth.
- Using tools and resources to stay up to date with compliance and help minimize risk.
- Accurately and efficiently processing transactions while maintaining cash line.
- Effectively coach, motivate and develop a diverse team to run a multi-million-dollar business.
- Engaging customers in conversations and actively listening to clients to build long term professional relationships.
Cashier Helper
Albertsons Grocery Store
El Paso, Texas
02.2001 - 06.2008
- Greeted customers in a friendly and professional manner.
- Handled cash and maintained accurate register balances.
- Processed returns and exchanges efficiently for customers.
- Collaborated with team members to ensure smooth operations.
- Collaborated with team members to meet sales targets and improve customer satisfaction.
- Utilized barcode scanners to process sales more efficiently.
- Processed payments including credit cards, checks, gift cards, coupons.
- Followed company policies on returns, exchanges, refunds when assisting customers.
- Maintained cleanliness and organization of cashier area.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Handled merchandising and restocking needs for multiple checkout lanes.
- Assisted cashiers with transactions, restocking shelves, and bagging items.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted and balanced cashier drawers.
- Performed daily opening and closing duties such as counting money in the register drawer or preparing deposits for the bank.
Education
Class of 1992 -
Heroes de le Democracia High School
Parral, Chihuahua, MX01.1992
Skills
- Interpersonal skills
- Analytical skills
- Organizational skills
- Leadership skills
- Attention to detail
- Team development
- Active listening
- Time management
- Opening and closing procedures
- Cash shipment management
- Compliance reviews
- Safety protocol
- Multi-tasking
- Excellent work ethic
- Customer service
Languages
Spanish
Professional
Timeline
Branch Operations Manager
WELLS FARGO
05.2023 - 12.2025
Personal Banker
WELLS FARGO BANK
01.2022 - 01.2023
Lead Teller
WELLS FARGO BANK
01.2008 - 01.2022
Cashier Helper
Albertsons Grocery Store
02.2001 - 06.2008
Class of 1992 -
Heroes de le Democracia High School