Maria Godbold
Saint George,SC
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Received CNA licenses in 2005. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Patient-focused CNA with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Claims Processing Specialist
BCBS- Blue Cross Blue Shield
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Evaluated accuracy and quality of data entered into agency management system.
- Developed and implemented quality assurance processes to check accuracy of claims processing.
- Monitored claims processing trends to identify potential areas of improvement.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Identified and reported potential fraud or abuse related to claims to protect system's integrity.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Processed and recorded new policies and claims.
- Calculated adjustments, premiums and refunds.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Modified, updated and processed existing policies.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Authorizations/Claims for patient appointments
- Coordinated with contracting department to resolve payer issues.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Determined appropriateness of payers to protect organization and minimize risk.
- Collected premiums and issued accurate receipts.
Certified Nursing Assistant-CNA
Oakbrook Nursing Home
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Educated patients and family members on best home care practices for healing and recovery.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of several residents under long-term care.
- Delivered high-quality care of patients in th facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Certified Nursing Assistant-CNA
Palmetto Family Homecare
10.2020 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Educated patients and family members on best home care practices for healing and recovery.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Followed directions of licensed nurses to administer medications and treatments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone calls promptly from patient and patient family members with updates on the patient
- Delivered high-quality care patients in the comfort of the patient home.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patients overall health and reported to the company weekly.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Delivered high quality care and supported needs of several patients + residents over the years.
- Supported documentation of nurse and physician orders, serving as liaison with administrators regarding referrals and appointments.
- Applied clear and compassionate communication techniques to reduce patient anxiety and facilitate doctor visits.
- Monitored and supported maintenance of office and basic medical supplies.
- Observed patients closely and informed supervisor of concerns and condition changes.
- Organized and prioritized contents of medical record charts, maintaining data accuracy and availability.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
Caregiver/Certified Medical Assistant
Private Pay Clients
01.2018 - 03.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Prepared and administered medications to alleviate patient symptoms.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
Education
High School Diploma -
St George High School
St George SCCertification in Nursing Assistant
Adult Learning Center
St George SC2004
Certificate in Intensified Business Occupations
Dorchester County Career School
Dorchester, SC1990
Associate of Science -
Florence Darlington Technical
Florence, SC1990
Skills
- Interdisciplinary Communication
- Inpatient Care
- Nursing Assistance
- General Housekeeping Abilities
- ADLs Assistance
- Performing Patient Intakes
- Activity Coordination
- Wheelchair Assistance
- Nursing Standards
- Family Communication and Activity Planning
- Diagnosing Failures
- Bathing and Dressing
- Quick Problem Solver
- Monitoring Fluids
- Emotional Intelligence
- Memory Improvement
- Medication Assistance
- Quality Patient Care
- Promoting Healthy Habits
- Medical Recordkeeping
- Recording Vital Signs
- Complex Problem-Solving
- Mobility Assistance Needs Understanding
- Patient Relationship-Building
- Medications Familiarity
- Activities of Daily Living (ADL) Support
- Companionship and Emotional Support
- Transporting Patients
- Compassionate Caregiver
- Patient Safety Management
- Light Housekeeping
- Oral Hygiene
- Medical Records Management
- Admitting Support
- Nutrition and Diet
- Patient Assessments
- Meal Planning
- Family Support and Assistance
- Consistent Follow Through
- Bed Transfers
- Quality Assurance Controls
- Efficient and Reliable Team Player
- Monitor Vitals
- Observation Documentation
- Charting Expertise
- Needs Determination
- Output Monitoring and Reporting
- Patient-Focused Care
- Blood Sugar Monitoring
- Range of Motion Exercises
- Unit Supply Maintenance
- Proper Staffing
- Grooming and Bathing Assistance
- Symptom Documentation
- Observing Responses
- Supporting Personal Needs
- Intake Recording
- Room Cleaning and Restocking
- Medical Procedures Understanding
- Respiratory Failure
- Bed Making and Linen Changes
- Responding to Emergencies
- Medical Terminology Knowledge
Timeline
Certified Nursing Assistant-CNA
Palmetto Family Homecare
10.2020 - Current
Caregiver/Certified Medical Assistant
Private Pay Clients
01.2018 - 03.2020
Claims Processing Specialist
BCBS- Blue Cross Blue Shield
Certified Nursing Assistant-CNA
Oakbrook Nursing Home
High School Diploma -
St George High School
Certification in Nursing Assistant
Adult Learning Center
Certificate in Intensified Business Occupations
Dorchester County Career School
Associate of Science -
Florence Darlington Technical
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