Maria Godinez

• Bilingual services, via calls, customer visits, taking orders, viewing, substituting products, and setting up recoveries to ensure customer satisfaction.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs, and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Followed up with existing customers to provide additional support and address concerns.
• Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
• Responded to telephone and in-person requests for information.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings, applying knowledge gained to better serve customers.
• Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations, and an expanded customer base.
• Informed customers of promotions to increase sales productivity and volume.
• Responded to telephone and in-person requests for information.
• Developed and maintained strong relationships inside and outside the assigned territory.
• Developed, maintained, and utilized a diverse customer attribute base.

Forged and nurtured impactful relationships with customers to cultivate loyalty.

• Kept detailed records of sales and customer information in CRM software, updating the database regularly to maintain top-notch service.
• Employed closing sales techniques, upselling, and customer loyalty incentives to boost sales.
• Handled customer inquiries by staying up-to-date on market and industry trends, and finding unique solutions to issues.
• Streamlined type processes to increase daily quotas and organize employee productivity.
• Liaised with customers, management, and the sales team to better understand customer needs and recommend appropriate solutions.
• Created documents recommended courses of action to assist upper management in complex decision-making issues.
• After two months with the company, I managed to get Sales Coordinator of the Month.
• After 1 year and 2 months of service with the company I managed to get sales coordinator of the year.
• Bilingual services, via calls, customer visits, taking orders, viewing, substituting products, and setting up recoveries to ensure customer satisfaction.

• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Maintained organized, presentable merchandise to drive continuous sales.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Provided pricing information to customers regarding specific products.
• Created detailed sales presentations to communicate product features and market data.
• Provided sales and customer service assistance to walk-in traffic
• Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Bilingual Assistance.
• Eoffice inbound calls, outbound calls.
• Responding to leads per customers request.
• Multitasking in fast environment.

• Negotiated to collect balance in full.
• Used skip tracing and other techniques to locate debtors.
• Researched topics and completed due diligence to resolve issues in timely manner.
• Processed payments and applied to customer balances.
• Counseled debtors on payment options and arranged installment agreements.
• Achieved performance goals on consistent basis.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
• Managed quality assurance program including on site evaluations, internal audits and customer surveys.
• Customer Service.

• Managed accounts receivable for an organization of personnel.
• Prepared cash tax forecasts for planning and estimated payments.
• Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
• Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
• Processed various garnishments, including child support, bankruptcies and tax levies.
• Assisted with auditing and responding to company accountants.
• Monitored and tracked all employees' leave time.
• Maintained daily bookkeeping report.
• Monitored compliance with generally accepted accounting principles and company procedures.
• Check writing and printing.
• Invoice writing and printing.
• Filing appointment setting, in and outbound calls.

• Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
• Maintained friendly and professional customer interactions at all times.
• Emphasized product features based on analysis of customers' needs.
• Completed company leadership training program.
• Managed and recorded all leads from outbound telephone marketing.
• Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
• Answered customers' questions regarding products, prices and availability.
• Set up new accounts, established customer credit, and set up payment methods.
• Utilized digital and telephone approaches to generate sales leads.
• Wrote sales contracts for orders obtained and submitted orders for processing.
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Ordered inventory for stock.
• Bilingual skills.
• Record keeping, scanning.
• Closing drawer and securing bank deposits.