Maria Godoy
Saint Louis,MO
Summary
Licensed Clinical Social Worker with 10 years experience in mental health settings working with diverse populations. 8 years of crisis intervention experience, suicide prevention and trauma informed services. Fluent in English and Spanish. 4 years of clinical training and supervisory experience. Adaptable and passionate about suicide prevention and quality improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Director of Operations
Behavioral Health Response
Saint Louis, MO
08.2024 - Current
- Managed clinical operations for four departments.
- Developed and delivered extensive trainings in collaboration with the training manager for both new and existing staff.
- Monitored KPIs closely in order to assess performance against objectives; generated reports accordingly.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
- Provided guidance and support to executive team on overall business strategy, policy development, and process improvement initiatives.
- Directed and supervised staff in the execution of day-to-day activities; monitored performance standards; provided feedback and coaching.
- Collaborated with other departments to ensure seamless integration of services across the organization.
- Conducted regular meetings with staff to review progress against goals; identified areas for improvement and developed corrective action plans as needed.
- Evaluated current processes in place and recommended changes based on industry trends or technological advancements.
- Identified training needs among employees; organized training sessions accordingly in order to increase effectiveness.
Clinical Manager
Behavioral Health Response
St. Louis, MO
09.2021 - Current
- Oversaw operations of Lead Crisis Intervention Clinicians.
- Partnered with senior directors to fulfill contact center targets.
- Conducted thorough investigation into account complaints.
- Led biweekly and quarterly team sessions in partnership with clinical managers.
- Developed workflows and trainings for new EHR system
- Collaborated with Director of Quality Improvement to conduct case calibration meetings.
- Offered real-time protocol and live assistance support to Contact center clinicians and leads.
- Processed payroll biweekly
- Completed quarterly reviews and developed new learning goals with LCICs
- Managed interview process with prospective employees.
- Participated in Strategic planning meetings to accomplish agency goals
- Participated in Hispanic Leadership Institute through the St. Louis Hispanic Chamber of Commerce
- Partnered with Lead Crisis Intervention Clinicians in addressing employee concerns
- Represented BHR at numerous industry conferences.
Lead Crisis Intervention Clinician
Behavioral Health Response
Saint Louis, MO
09.2017 - 09.2021
- Managed seven Crisis Intervention Clinicians and one intern.
- Provided and documented performance feedback to CICs
- Delivered weekly clinical supervision sessions to CICs and intern.
- Provided protocol and live assistance support to clinical staff as needed
- Facilitated Intern Supervisors meeting once a month
- Assisted in training of new employees
- Developed and updated programatic training to meet accreditation standards
- Participated in Training Team meetings discussing employees progress, needs and feedback
- Coordinated and scheduled trainings of new employees
- Supported training manager in supporting new employees
- Monitored contact center functions when Clinical managers were not in office
- Served as Clinical Consultant On Call for employees to staff cases and call for support as needed
- Performed various administrative tasks to ensure that the EHR ran smoothly
- Supported employees in the transition to working from home during the COVID19 pandemic
- Facilitated trainings for new phone systems as employees moved to work from home
- Answered the St
- Louis crisis lines as well as Suicide lifeline, and other out of states crisis lines
- Conducted follow up assessments for clients with suicidal ideation that called the lifeline hotline
- Answered the Employee assistance programs and conducted initial assessments to get clients connected into services
- Provided brief supportive counseling to clients in need
- Provided grief counseling to clts calling the grief support hotline
- Created safety plans with clients in crisis to ensure their safety
Crisis Intervention Clinician
Behavioral Health Response
St. Louis, MO
05.2016 - 09.2017
- Conducted tele-health mental health assessments for patients and provided recommendations as needed
- Provided protocol and live assistance support to new employees as needed
- Provided assistance with training new employees, doing test calls, shadowing and providing feedback to new employees as needed
- Answered the St Louis crisis lines as well as Suicide lifeline, and other out of states crisis lines
- Answered the Employee assistance programs and conducted initial assessments to get clients connected into services
- Provided brief supportive counseling to clients in need
- Provided grief counseling to clts calling the grief support hotline
- Conducted intake evaluations for worldwide chemical dependency initiatives.
Clinical Intern
Magdalene STL
Saint Louis, MO
09.2015 - 05.2016
- Provided case management including: needs assessment, resource allocation, appointment preparation, transportation preparation and service coordination and linkage to clients
- Facilitated two groups with clients: - Community group - Seeking Safety group
- Participated in the Healing Process Taskforce by providing input about clients and collaborating with treatment team
- Researched individual development accounts to develop a IDA program in the future
Research Assistant
Washington University in Saint Louis
Saint Louis, MO
08.2014 - 03.2016
- Conducted interviews with families as part of a research study on early childhood stress
- Conducted biosamples with the children in a safe and friendly manner
- Travelled to both residential homes and community agencies to conduct assessments with children and families
- Maintained both adults and children engaged in the study and interviews
- Participated in the recruitment of families for the study
- Entered data in an organized manner
- Kept confidential information secure and organized
Practicum Student and Crisis Worker
Provident, Life Crisis Services
Saint Louis, MO
01.2015 - 08.2015
- Answered the life crisis suicide prevention and intervention hotline
- Assessed for suicide in every call answered
- Provided support to callers with suicidal ideation and other types of crises
- Created safety plans with callers in crisis to ensure their safety
- Collaborated with service providers such as law enforcement and schools to ensure the safety of callers
- Documented hotline calls following protocol
- Handled confidential information in a professional manner
Education
MSW, LCSW -
Washington University
St. Louis05.2016
Bacherlors of Arts - Global Studies
University of North Carolina
Chapel Hill12.2013
Associates of Arts - Biology
Miami Dade Honors College
05.2011
Skills
- Crisis Intervention
- Employee Training
- Team Supervision
- Service Coordination
- Case Calibration
- Quality Improvement
- Program Development
- Needs Assessment
- Resource Allocation
- Confidential Information Management
- Group Facilitation
Certification
- Licensed Clinical Social Worker LCSW, Missouri
- Hispanic Leadership Institute Certificate
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Italian
Professional
References
References available upon request.
Timeline
Associate Director of Operations
Behavioral Health Response
08.2024 - Current
Clinical Manager
Behavioral Health Response
09.2021 - Current
Lead Crisis Intervention Clinician
Behavioral Health Response
09.2017 - 09.2021
Crisis Intervention Clinician
Behavioral Health Response
05.2016 - 09.2017
Clinical Intern
Magdalene STL
09.2015 - 05.2016
Practicum Student and Crisis Worker
Provident, Life Crisis Services
01.2015 - 08.2015
Research Assistant
Washington University in Saint Louis
08.2014 - 03.2016
- Licensed Clinical Social Worker LCSW, Missouri
- Hispanic Leadership Institute Certificate
MSW, LCSW -
Washington University
Bacherlors of Arts - Global Studies
University of North Carolina
Associates of Arts - Biology
Miami Dade Honors College
Similar Profiles
Amanda StewartAmanda Stewart
Crisis Clinician at Behavioral Health ResponseCrisis Clinician at Behavioral Health Response
Paula WhighamPaula Whigham
Lead Crisis Intervention Clinician at BHR - Behavioral Health ResponseLead Crisis Intervention Clinician at BHR - Behavioral Health Response
Marie DixonMarie Dixon
Senior Care Manager at Magellan Health ServicesSenior Care Manager at Magellan Health Services