Maria Gomez
Customer Service And Floor Manager
Napa,CA
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Caring, organized and friendly with excellent interpersonal skills. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Caregiver
Maria Bautista
Napa
04.2021 - Current
- Maintained clean, safe and well-organized patient environment.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Apartment Manager
Queen Anne's Apartments
Napa, CA
01.2021 - Current
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Managed property financial records by collecting rent from 4 tenants and reconciling monthly accounts payable and receivable.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Bakery Supervisor
Buttercream Bakery
Napa, CA
12.2015 - 01.2020
- Oversaw bakery department, supervised staff and delegated daily tasks.
- Completed yearly performance reviews for bakery staff employees and instituted wage increases for exceptional work.
- Maintained cleanliness and hygiene in bakery premises.
- Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
- Performed opening and closing duties for department.
- Greeted customers, answered questions, and provided great customer experiences.
- Maintained inventory control and ordered supplies on monthly basis.
- Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
- Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
- Established proper procedures for waste management, sanitation, food handling, and safety.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Bakery Sales Clerk
Buttercream Bakery
Napa, CA
08.2009 - 01.2020
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Offered every customer exceptional service and learned regular customers' preferences.
- Maintained safe food handling standards at all times.
- Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
- Changed register tapes, replaced employee supplies and washed windows and display cases.
- Discussed cake design options, available flavors and specific event needs.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Processed accurate credit, debit, check and cash sales transactions for more than 150 customer orders per day.
Call Center Supervisor
MediCann
Oakland
03.2010 - 08.2011
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Trained team members on performance metrics and consumer behavior identification.
- Maintained computer and physical filing systems.
Education
Bachelor of Arts - Cognitive Psychology
Sonoma State University
Rohnert Park, CA 08.2013 - 06.2015
Associate of Arts - Pre Nursing
Napa Junior College
Napa 08.2011 - 06.2013
High School Diploma -
Napa High School
Napa, CA 08.2000 - 06.2004
Skills
Patient care
Inventory oversight
Team Building
Time Management
Food management experience
Sanitizing understanding
Sales transactions
Performance improvement
Cash register operation
Cash Handling
Hospitality service expertise
Health department standards
Organization
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved any and all floor issues which led to improved employee moral and a regular maintenance of work machinery and tools.
- Collaborated with my Manager to improve employee productivity and utilize opening hours most effectively.
- Supervised team of 10-15 staff members.
Timeline
Caregiver
Maria Bautista
04.2021 - Current
Apartment Manager
Queen Anne's Apartments
01.2021 - Current
Bakery Supervisor
Buttercream Bakery
12.2015 - 01.2020
Bachelor of Arts - Cognitive Psychology
Sonoma State University
08.2013 - 06.2015
Associate of Arts - Pre Nursing
Napa Junior College
08.2011 - 06.2013
Call Center Supervisor
MediCann
03.2010 - 08.2011
Bakery Sales Clerk
Buttercream Bakery
08.2009 - 01.2020
High School Diploma -
Napa High School
08.2000 - 06.2004