Maria Gomez
Maxwell,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Office Assistant
New Haven Assisted Living
05.2016 - 01.2019
- Prepared and mailed invoices for 2 offices total of 60 residents, processed payments, and documented account updates.
- Answered resident/family questions and concerns related to resident care and maintained positive relationship Maintained strong relationships with resident/families on accounts past due.
- Purchased and maintained office supplies.
- Welcomed resident visitors and alerted staff to attend to their needs.
- Sorted and delivered mail and packages upon arrival each department
- Interacted with residents and family members.
- Answered as many as 30 incoming calls while recording accurate messages for distribution to office staff
Customer Service Call Center Representative
Comptroller Of Public Accounts
01.2014 - 05.2014
- Responded to over 50 customer calls inquiring and checking their name for Unclaimed Property
- Met customer call guidelines for high call volume and productivity.
- Responded with clear and positive and professional voice.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Enhanced productivity levels by anticipating customer questions.
- Exhibited high energy and professionalism when dealing with clients and staff
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
Office Assistant
Cielo Night Club
03.2011 - 06.2013
- Maintained inventory of beer and liquor and supplies needed for club staff.
- Placed order for beer and liquor and supplies and stocked in anticipation of staff needs.
- Monitored and maintain equipment called for repairs as needed.
- Completed weekly payroll for up to 20 employees.
- Monitored cash discrepancies and cash deposits
Education
High School Diploma -
Cotulla High School
Cotulla, TXSkills
- Customer Service
- Verbal and Written Communication
- Strong Problem Solver
- Time Management
- Microsoft Windows
- Excellent Multitasking Abilities
- Understanding Customer Needs
- Invoice Processing
- Organizational skills
reading, crafting and DIY projects
Like reading self help books, romance as well as short stories. Crafting and DIY projects are a source of stress relief along with feeling of self accomplishment. Crafting decorations for holidays I always see new craft ideas and try my hand at a lot of ideas some come out nice others not not so much.
Languages
Spanish
Professional Working
Timeline
Office Assistant
New Haven Assisted Living
05.2016 - 01.2019
Customer Service Call Center Representative
Comptroller Of Public Accounts
01.2014 - 05.2014
Office Assistant
Cielo Night Club
03.2011 - 06.2013
High School Diploma -
Cotulla High School
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