Maria Gomez
Chicago,IL
Summary
Dedicated bilingual Housekeeping Room Attendant with a proven track record of enhancing guest satisfaction at Mado Health Care and select hotel chains through meticulous attention to detail and efficient room servicing. Skilled in chemical handling and guest relations, significantly improved room turnaround times. Demonstrated expertise in health and safety compliance and supply inventory management, contributing to a positive and safe guest experience.
Overview
17
17
years of professional experience
Work History
Housekeeping Room Attendant
Mado Health Care
Chiacgo
08.2021 - 06.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Responded to requests from patrons for linens and toiletries.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Well versed in time management and turning over 10+ rooms per day.
Housekeeping Room Attendant
Courtyard By Marriott
Orlando, FL
01.2020 - 02.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Responsible for turning over up to 15 room over in a timely manner.
Housekeeping Room Attendant
Hilton Garden
Orlando, FL
01.2018 - 01.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Over 15 years of experience in the hospitality field.
Housekeeping Room Attendant
Hyatt Hotels Corp
Chicago, IL & Orlando, Fl
01.2007 - 05.2017
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Successfully transferred through Hyatt companies to Orlando, Florida location.
Skills
- Time Management
- Safe Chemical Handling
- Supply Replenishment
- OSHA Compliance
- Bilingual Spanish Speaker
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Room Attendant
Mado Health Care
08.2021 - 06.2024
Housekeeping Room Attendant
Courtyard By Marriott
01.2020 - 02.2021
Housekeeping Room Attendant
Hilton Garden
01.2018 - 01.2019
Housekeeping Room Attendant
Hyatt Hotels Corp
01.2007 - 05.2017