Maria Gomez
Sulphur Springs,TX
Summary
Dynamic and results-oriented professional with extensive experience in front office management and customer service, notably at Jordan’s Place Pediatrics. Excelled in enhancing customer satisfaction and streamlining appointment scheduling, showcasing exceptional organizational and interpersonal skills. Proven ability in handling sensitive information with confidentiality and improving operational efficiencies. Achieved significant improvements in customer service ratings through meticulous attention to detail and effective problem-solving.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Jordan’s Place Pediatrics
06.2024 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Hand Packer
JB Weld
01.2022 - 04.2024
- Maintained compliance with company safety policies and called violations to attention of management.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Documented order updates by inputting data into computer system.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Minimized waste and reduced volume of packaging materials used to prepare shipments.
- Prevented errors by double-checking packed items against customer orders and ensuring accuracy before shipment.
Cashier
La Victoria Carniceria
09.2020 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Diploma -
Yantis High School
Yantis, TX05.2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Front office management
- Sensitive information handling
- Work prioritization
- Administrative support
- Complex Problem-solving
- Office administration
- Document management
- Skilled in software
- Meeting scheduling
- Office management
- Effective planning
- Technical support
- Call routing
- Mail sorting
- Call forwarding
- Mail handling
- Basic accounting
- Calendar management
- Researching skills
- Word processing
- Inventory control
- Mail distribution
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Receptionist
Jordan’s Place Pediatrics
06.2024 - 11.2024
Hand Packer
JB Weld
01.2022 - 04.2024
Cashier
La Victoria Carniceria
09.2020 - 12.2022
Diploma -
Yantis High School
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