Maria Gomez

• Generated leads and secured new business signings, focusing on strategic growth and competitive takeaways in small to medium-sized businesses, including retailers, check cashers, merchants, and financial institutions.

• Developed and executed comprehensive sales plans, coordinating efforts with territory partners in a collaborative team environment to achieve sales targets.

• Demonstrated in-depth knowledge of MoneyGram products and services, as well as competitor offerings, to educate and influence business owners and decision-makers effectively.

• Actively participated in trade shows and industry meetings to expand market presence, build relationships, and stay updated on industry trends.

• Utilized data and reporting tools to identify growth opportunities, maintaining an up-to-date database to track sales performance and inform future strategies

• Educated customers on product and service offerings.
• Assessed customer needs and upsold products and services to maximize sales.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring performance.

• Informed customers about billing procedures.
• Kept detailed records of customer accounts, including actions taken, issues resolved and claim information.
• Reviewed customer policy to verify they met lender requirements.

• Handled travel arrangements for groups, couples, executives, and special needs clients.
• Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
• Maintained high closing ratios and repeat business.
• Produced over $1 MM in commissionable sales.