Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Teresa Gomez

SANTA ROSA,CA

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities.

Overview

24
24
years of professional experience

Work History

Cashier/Front End

Total Wine & More
Santa Rosa, ca
08.2023 - Current
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Accounts Payable Technician

Bellevue Union School District
Santa Rosa, CA
06/21/16 - Current
  • Processed high volume of vendor invoices in an accurate and timely manner.
  • Answered phone calls from vendors regarding questions about their invoices or payments.
  • Prepared check runs for payment processing according to established procedures.
  • Resolved discrepancies between vendor invoices and purchase orders.
  • Maintained electronic files of all accounts payable transactions.
  • Worked closely with other departments to resolve any issues concerning accounts payable matters.
  • Handled high-volume invoice processing with minimal supervision.
  • Participated in special projects related to accounts payable operations as requested by supervisor.
  • Performed account reconciliations on a regular basis.
  • Analyzed vendor invoices and purchase orders for accuracy and completeness.
  • Managed incoming mail related to accounts payable activities and distributed accordingly.
  • Reconciled various vendors' accounts on a monthly basis.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Assisted with the preparation of 1099 forms at the end of each year.

Customer Service-Front End

Redwood Gospel Missions
Santa Rosa, CA
09/10/20 - 07.2023
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.

Customer Service Manager

Euro Style Inc
San Rafael, CA
03.2008 - 04.2014
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Credit Manager

Dutra Group
San Rafael, CA
12.2000 - 11.2007
  • Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
  • Analyzed financial data to determine the degree of risk involved in extending credit.
  • Ensured timely and accurate processing of all credit transactions.
  • Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
  • Evaluated customer applications for credit limits in accordance with established guidelines.
  • Monitored customer account details for payment activity.
  • Investigated discrepancies between actual balances owed by customers versus amounts recorded in company's accounting system.
  • Collected overdue payments from customers using various methods such as phone calls, emails or letters.
  • Prepared monthly departmental reports summarizing the status of outstanding receivables.
  • Submitted delinquent accounts to collections department or outside resources.
  • Negotiated terms with clients facing financial difficulties to maximize recovery and maintain relationships.
  • Managed and monitored corporate credit policies to minimize risk and ensure compliance.
  • Oversaw credit review process, ensuring timely and accurate assessments.

Education

High School Diploma -

Santa Rosa High School
Santa Rosa, CA
06.1989

Some College (No Degree) -

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • Customer Service
  • Invoice processing
  • Accounts Payable Certification Escape Technology
  • Vendor relations
  • Payment processing
  • Statement review
  • Data entry

Languages

Spanish
Professional

Timeline

Cashier/Front End

Total Wine & More
08.2023 - Current

Customer Service Manager

Euro Style Inc
03.2008 - 04.2014

Credit Manager

Dutra Group
12.2000 - 11.2007

Accounts Payable Technician

Bellevue Union School District
06/21/16 - Current

Customer Service-Front End

Redwood Gospel Missions
09/10/20 - 07.2023

High School Diploma -

Santa Rosa High School

Some College (No Degree) -

Santa Rosa Junior College

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Maria Teresa Gomez