Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Gomez

Maria Gomez

East Haven,Connecticut

Summary

Dynamic and reliable professional with proven success at Amazon, adept in product inspection and quality control. Recognized for reducing shipping errors and enhancing customer satisfaction through meticulous packing and effective communication. Highly adaptable, demonstrating strong problem-solving skills and a commitment to maintaining a clean and safe work environment.

Overview

6
6
years of professional experience

Work History

Packer Associate

Amazon
12.2024 - Current
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Reduced product damage rates by carefully handling items during the packing process.
  • Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
  • Maintained clean and safe work environment, adhering to company safety regulations and policies.
  • Increased customer satisfaction with properly packaged items, ensuring secure delivery and minimal returns.
  • Selected appropriate packaging materials based on product specifications, ensuring optimal protection during transit.
  • Contributed to warehouse organization by keeping packing area tidy and free from clutter.
  • Communicated effectively with supervisors regarding any issues or concerns related to the packing process.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Inspected products before packaging to prevent shipping defective and damaged goods to customers.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Organized items on racks, shelves and bins to maintain established order.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Assembled boxes, cartons and containers to package items.
  • Placed items into bags, boxes or other containers.
  • Utilized adhesive labels and other materials to package items.
  • Inspected items for defects and damage.
  • Cleaned and maintained production area and equipment.

Cashier

P&M Market
04.2019 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

Justo Sierra
Mexico City

Skills

  • Box assembly
  • Order picking accuracy
  • Shipping and receiving
  • Workplace cleanliness
  • Adaptable to change
  • Warehouse safety
  • Product inspection
  • Product packaging
  • Packing boxes
  • Product packing
  • Order fulfillment
  • Safety and compliance
  • Hand packing
  • Problem-solving
  • Critical thinking
  • Quality control
  • Work well under pressure
  • Flexible and adaptable
  • Clear communication
  • Heavy lifting
  • Team collaboration
  • Safety protocols
  • Quality assurance
  • Packing optimization
  • Reading comprehension
  • Basic mathematics
  • Storage organization
  • Hand-eye coordination
  • OSHA compliance
  • Willingness to learn
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Reliable and punctual
  • Organizational skills
  • Active listening

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Packer Associate

Amazon
12.2024 - Current

Cashier

P&M Market
04.2019 - 01.2025

Justo Sierra

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Maria Gomez