Maria Gomez
Miami,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
02.2025 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Worker
UPS
11.2024 - 02.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [70] pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Received and processed warehouse orders using handheld scanner.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
Guest Services Coordinator
Bolay Fresh Kitchen
08.2021 - 09.2024
- Ensured guests felt welcomed and valued by proactively addressing their needs and resolving any concerns, contributing to a memorable and positive experience
- Tailored guest services and amenities to individual preferences, consistently going above and beyond to create personalized experiences that exceeded expectations
- Worked closely with teams across the organization to coordinate efforts and maintain a seamless, high-quality guest experience from check-in to check-out
Retail Sales Associate
JCPenney
03.2019 - 08.2021
- Provided a welcoming and engaging shopping experience by assisting customers with product selections, answering questions, and ensuring they felt valued throughout their visit
- Efficiently handled cash transactions, returns, and exchanges with accuracy and a positive attitude, contributing to smooth and seamless checkout experiences for customers
- Built strong customer relationships by offering personalized recommendations, staying informed about product offerings, and consistently going the extra mile to meet individual needs
Education
Certificate - Full Specialist
Celebrity School Of Beauty
Hialeah, FL02-2024
High School Diploma -
Hialeah Miami Lakes Senior Highschool
Hialeah, FL06-2020
Skills
- Proficiency in Office Software
- Time Management
- Organizational Skills
- Soft Skills
- Confidentiality
- Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Alorica
02.2025 - 03.2025
Warehouse Worker
UPS
11.2024 - 02.2025
Guest Services Coordinator
Bolay Fresh Kitchen
08.2021 - 09.2024
Retail Sales Associate
JCPenney
03.2019 - 08.2021
Certificate - Full Specialist
Celebrity School Of Beauty
High School Diploma -
Hialeah Miami Lakes Senior Highschool
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