Maria Goncalves
Bartlett,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Department Leader Stripping
Platinum Converting
09.2023 - Current
- Facilitated knowledge sharing among team members by encouraging open dialogue on best practices.
- Prioritized workload effectively based on urgency/importance matrix which resulted in meeting critical deadlines consistently.
- Coordinated cross-functional projects within the organization, fostering teamwork and collaboration across departments.
- Increased department efficiency by streamlining processes and implementing new strategies.
- Evaluated employee performance regularly through comprehensive reviews, providing constructive feedback for improvement opportunities.
- Developed and executed strategic plans for the department, resulting in significant growth and improved performance metrics.
Insurance Agent
MAPFRE Insurance
11.2008 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Marketing Manager
Coca Cola FEMSA
04.2007 - 11.2008
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
Marketing Coordinator
Coca Cola FEMSA
11.2002 - 03.2007
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Planned and executed internal and external marketing events.
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Tracked and reported on marketing campaign responses.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Optimized marketing budget allocation by tracking and adjusting strategies accordingly.
- Managed marketing budgets to monitor expenditures and control costs.
Education
Bachelor of Science - Industrial Engineering
Yacambu University
Venezuela07.2001
Skills
- Team Management
- Customer Focus
- Operations Management
- Compliance Management
Languages
Spanish
Native or Bilingual
Timeline
Department Leader Stripping
Platinum Converting
09.2023 - Current
Insurance Agent
MAPFRE Insurance
11.2008 - Current
Marketing Manager
Coca Cola FEMSA
04.2007 - 11.2008
Marketing Coordinator
Coca Cola FEMSA
11.2002 - 03.2007
Bachelor of Science - Industrial Engineering
Yacambu University
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