Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Gonzalez

West Jordan,UT

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Bilingual Health Insurance Verifier

Connexus
04.2023 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Updated patient records with accurate, current insurance policy information.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Trained new staff on current, correct insurance verification procedures.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Fraud Supervisor

Alorica
12.2021 - 11.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.

Bilingual Sales Representative

Clearlink
04.2019 - 07.2019
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Paraeducator

Guadalupe Charter School
01.2019 - 06.2019
  • Assisted teachers and worked individually with students with special needs, helping each navigate education system.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Documented behaviors, implemented interventions and treatment results.
  • Collaborated with teachers to help with classroom and workload management.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Reported on student progress, behavior, and social skills to parents.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Organized and led practice, research and lab assignments.
  • Helped teacher prepare instructional material and displays.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Enforced rules and instructions to maintain discipline.
  • Cleaned, organized and restocked classrooms for upcoming classes.

Paraeducator

Fresno County Superintendent Of Schools
10.2017 - 03.2018
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Documented behaviors, implemented interventions and treatment results.
  • Collaborated with teachers to help with classroom and workload management.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Reported on student progress, behavior, and social skills to parents.
  • Collaborated with parents and guardians to increase support and provide best learning environment.
  • Organized and led practice, research and lab assignments.
  • Enforced rules and instructions to maintain discipline.
  • Developed and implemented strategies to improve student engagement.
  • Maintained and operated classroom equipment to maximize use and lifespan.
  • Graded and provided feedback on assignments.
  • Monitored students in computer lab to enforce proper use of resources.
  • Prepared reports and maintained administrative records.

Education

Associate of Arts - Liberal Arts With An Emphasis in Arts And Humaniti

West Hills College - Lemoore
Lemoore, CA
05.2017

High School Diploma -

Avenal High School
Avenal, CA
06.2011

Skills

  • Analytical Thinking
  • Medical Terminology
  • Data Security and Confidentiality
  • Electronic Medical Records
  • Patient Contact
  • Coordination and Scheduling
  • Documentation and Correspondence
  • Customer Service
  • Data Entry and Review
  • Understanding of Medical Terms
  • Attention to Detail
  • Communication and Interpersonal Skills
  • Fraud Prevention
  • Fraud Detection
  • Account Maintenance

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bilingual Health Insurance Verifier

Connexus
04.2023 - Current

Fraud Supervisor

Alorica
12.2021 - 11.2022

Bilingual Sales Representative

Clearlink
04.2019 - 07.2019

Paraeducator

Guadalupe Charter School
01.2019 - 06.2019

Paraeducator

Fresno County Superintendent Of Schools
10.2017 - 03.2018

Associate of Arts - Liberal Arts With An Emphasis in Arts And Humaniti

West Hills College - Lemoore

High School Diploma -

Avenal High School

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