MARIA GONZALEZ
Houston
Summary
Reliable office assistant with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing skills of 45 WPM. Productive administrative support worker with organized nature, skill in prioritizing tasks and excellent time management. Willing to take on any clerical need to boost efficiency and team performance in any environment. Proficient in managing physical and digital records. Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs. Polite and positive front office clerk with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
24
24
years of professional experience
Work History
Clerk/Receptionist Assistant
HISD - Attucks Middle School
2022.01 - Current
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
Shipping and Receiving Clerk
MCIP
2021.07 - 2021.11
- Reviewed order data to verify transactions and shipping dates.
- Processed required paperwork to expedite handling of shipped and received goods.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Kept reception area clean and neat to give visitors positive first impression.
Office Assistant
Supply Chain Management LLC
2016.04 - 2021.07
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Developed and maintained spreadsheets in Excel to track and chart information such as shipping files and driver's sign-in information.
Waitress /Assistant Bartender
Ninfas Mexican Restaurants
2000.06 - 2019.12
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Used cash registers and credit card machines to cash out customers, handling up to $500.00 in cash per event.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Applied communication and problem-solving skills to resolve customer complaints and promote long- term loyalty.
- Bussed and reset 6 tables per shift, working efficiently to keep dining room and work areas clean.
- Decreased customer wait times by efficiently carrying 3-4 plates at one time without spilling or dropping food.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Checked identification to enforce age regulations for alcoholic beverages.
General Clerk III
John R. Harris Elementary
2013.09 - 2014.12
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Provided clerical support to 15 company employees by copying, faxing and filing documents.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Assisted staff with office supplies requests, verified receipts with orders.
- Completed and delivered requests for photocopying, printing, scanning or faxing.
- Assisted register by pulling documentation and organizing files for review.
- Worked closely with 1 department to type, edit and format memos with accurate and weekly information about school activities.
- Routed more than 20 calls per day to different staff members.
Education
GED - undefined
HCC
Houston, TX05.2013
undefined
Cesar Chavez High School
Houston, TXSkills
- Spreadsheet management
- 45 WPM
- Cash registers
- Customer service
- Filing & Record keeping
- Word
- Excel
- Office Assistant
- Problem-solving skills
- Shipping & Receiving
- Spreadsheets
- Waitress
- Answering Phone
Timeline
Clerk/Receptionist Assistant
HISD - Attucks Middle School
2022.01 - Current
Shipping and Receiving Clerk
MCIP
2021.07 - 2021.11
Office Assistant
Supply Chain Management LLC
2016.04 - 2021.07
General Clerk III
John R. Harris Elementary
2013.09 - 2014.12
Waitress /Assistant Bartender
Ninfas Mexican Restaurants
2000.06 - 2019.12
GED - undefined
HCC
undefined
Cesar Chavez High School
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