Maria Gonzalez
San Antonio,TX
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Summer Camp Instructor
Golds Gym ~
Laredo, TX
06.2024 - 08.2024
- Supervised campers in all activities to ensure safety at all times.
- Instructed campers on proper use of equipment and facilities while emphasizing safety protocols.
- Provided guidance to help campers develop social skills through group interactions.
- Assisted campers in developing problem-solving abilities by providing positive reinforcement and encouragement during difficult tasks.
- Maintained a clean and organized environment for the duration of each activity period.
- Enforced rules consistently to ensure a safe and enjoyable experience for all participants.
- Encouraged teamwork among groups of campers by creating team building exercises.
Front Desk Receptionist
kangaroo fun zone
Laredo, TX
02.2024 - 05.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors to provide information and direct to appropriate personnel.
Front Desk Receptionist
Kumon Math & Reading Centre
Laredo, TX
01.2024 - 05.2024
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Education
Bachelor of Science - Nursing
The University of Texas At San Antonio
05-2028
High School Diploma -
John B Alexander High School
05-2024
Skills
- Cash Handling
- Office Organization
- Appointment confirmation
- Guest Relations
- Customer Service
- Verbal and written communication
- Effective Planning
- Appointment Scheduling
- Listening Skills
- Telephone Etiquette
- Issue handling
- Fluent in English and Spanish
- Problem-solving skills
- Exceptional customer service
Certification
- Certified dental assistant - December 2022
- Certified clinical medical assistant - May 2024
Timeline
Summer Camp Instructor
Golds Gym ~
06.2024 - 08.2024
Front Desk Receptionist
kangaroo fun zone
02.2024 - 05.2024
Front Desk Receptionist
Kumon Math & Reading Centre
01.2024 - 05.2024
Bachelor of Science - Nursing
The University of Texas At San Antonio
High School Diploma -
John B Alexander High School
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