Maria Gonzalez
Azusa,CA
Summary
Driven professional with a proven track record at Bank of America, Customer Service Contact Centers, excelling in customer service and problem resolution. Demonstrated empathy and technical support prowess, effectively managing over 100 calls per shift. Skilled in conflict resolution and maintaining professionalism, significantly enhancing customer satisfaction and loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Associated Customer Success Representative
Bank of America, Customer Service Contact Centers
El Monte
01.2017 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved Customer Inquiries and complaints
- Respond proactively and positively To rapid change
- Exhibited high energy and professional with dealing with customers and staff.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Delivered exceptional Customer Service to every customer by leveraging extensive knowledge of Positive experiences
- Caring and Empathy to make customers feel at peace and they are in goods hands.
- Answered over 100 calls per shift to meet fast paced call center demands.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Law Enforcement
Rio Hondo College
Whittier, CA06.2008
High School Diploma -
Eagle Rock High School
Eagle Rock 06.1987
Skills
Empathy
Customer Service
Problem Resolution
Customer Relations
Call center experience
Product Knowledge
Client Relations
Conflict Resolution
Team Development
Complaint resolution
De-Escalation Techniques
Professional telephone demeanor
Call Center Operations
Customer Education
Technical Support
Problem-solving abilities
Active Listening
Timeline
Associated Customer Success Representative
Bank of America, Customer Service Contact Centers
01.2017 - Current
No Degree - Law Enforcement
Rio Hondo College
High School Diploma -
Eagle Rock High School