Maria Gonzalez
Patient Access Representative
Nashville,NC
Summary
Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Patient Account Representative
ECU HEALTH
04.2022 - Current
- Responded to customer inquiries and provided detailed account information.
- Researched billing errors and discrepancies to initiate corrective action.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Followed document protocols to safeguard confidentiality of patient records.
- Managed up 200 Accounts work queues from system.
- Responded to patient, family and external payer inquiries.
- Streamlined precertification processes by implementing efficient tracking systems and prioritizing urgent cases.
- Interviewed applicants and explained scope of different available benefits.
Certified Nursing Assistant
ECU HEALTH
02.2018 - 04.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Documented patient information and care activities in electronic health record.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported patients between rooms and appointments or testing locations.
Patient Business Representative
UNC Nash Health Care Systems
07.2010 - 02.2018
- Followed document protocols to safeguard confidentiality of patient records.
- Investigated insurance claims denials and appeals.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Resolved billing inquiries and disputes in timely fashion.
- Verified patient insurance eligibility and entered patient information into system.
- Managed over 300 Accounts per day.
Education
No Degree - Community Health Services
GREENSBORO AHEC
Greensboro, NC01.2020
No Degree - CERTIFIED NURSING ASSISTANT
Edgecombe Community College
Rocky Mount, NC12.2018
High School Diploma -
Essex County College
Newark, NJ02.2000
Skills
- Time Management
- Medical Terminology
- Collections
- Medical Billing
- HIPAA Understanding
- Organizational Skills
- Updating Customer Accounts
- Electronic and Paper Filing
- Patient Account Reviews
- Insurance Company Communication
Insurance Verification
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Patient Account Representative
ECU HEALTH
04.2022 - Current
Certified Nursing Assistant
ECU HEALTH
02.2018 - 04.2022
Patient Business Representative
UNC Nash Health Care Systems
07.2010 - 02.2018
No Degree - Community Health Services
GREENSBORO AHEC
No Degree - CERTIFIED NURSING ASSISTANT
Edgecombe Community College
High School Diploma -
Essex County College
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