Maria Gonzalez
Arlington
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
7
7
years of professional experience
Work History
Team Lead
Advance Eye Center
08.2021 - Current
- Verified insurance coverage and eligibility for patients, ensuring accurate billing and reimbursement
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
- Provided administrative support by preparing documents, organizing files, and handling correspondence
- Trained new front desk personnel on standard operating procedures and customer service protocols
- Resolved guest complaints independently without escalation to management
- Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment
- Processed insurance claims and ensured accurate documentation for timely reimbursement
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and explaining coverage details
- Contacted insurance companies to obtain necessary information for claim processing
Store Manager
My Eyelab
04.2018 - 06.2021
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Managed a team of XX employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
- Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
- Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events
- Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
- Coordinated with corporate headquarters on product assortment decisions based on local market demands
- Increased overall sales revenue by XX% through targeted promotional campaigns and upselling techniques
- Mentored team members to develop their skills and advance within the company resulting in an XX % increase in internal promotions
- Verified insurance coverage for patients by contacting insurance companies and obtaining necessary information
- Maintained up-to-date knowledge of insurance plans, policies, and procedures
- Managed a high volume of incoming calls from patients, healthcare providers, and insurers
- Achieved an average turnaround time of XX hours for processing insurance verifications
Education
some college -
Tarrant County College
Arlington, TXSkills
- Strategic Planning
- Team Management
- Store Management Experience
- Retail Management
- Insurance Verification
- Quality Control
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
Advance Eye Center
08.2021 - Current
Store Manager
My Eyelab
04.2018 - 06.2021
some college -
Tarrant County College
Similar Profiles
Joselin Adriana AguileraJoselin Adriana Aguilera
Costumer Service (Front Desk) at Advance Eye CenterCostumer Service (Front Desk) at Advance Eye Center
Patrick RedigPatrick Redig
Optician at Medical Eye Glass Center/VsionFirst Eye CenterOptician at Medical Eye Glass Center/VsionFirst Eye Center
Emma GoettEmma Goett
Administrative Assistant/Operations Manager at Cukrowski Eye Center d.b.a East Michigan Eye CenteAdministrative Assistant/Operations Manager at Cukrowski Eye Center d.b.a East Michigan Eye Cente