Maria Gonzalez
Buna ,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Teller
Neches Federal Credit Union
Lumberton, TX
02.2021 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Cross-sold additional bank products when applicable to meet customer needs.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Built and maintained client relationships through quality, personalized interactions.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Balanced bank's vault of daily cash for withdrawals and deposits.
Warranty Specialist
Conn's Home Plus
Beaumont , Texas
12.2015 - 10.2019
- Coordinated with cross-functional teams to resolve complex or escalated warranty claims.
- Collaborated with suppliers and vendors on resolving quality problems that resulted from defective products under warranty coverage.
- Facilitated communication between customers, vendors, and internal departments during the claims process.
- Responded promptly and professionally to customer requests for information about their product's warranty status.
- Organized information by using spreadsheets, databases or word processing applications.
- Precisely calculated refunds, premiums, and adjustments.
Customer Service Representative
Conn's Home Plus
Beaumont , Texas
04.2015 - 12.2015
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
Education
High School Diploma -
Westbrook High School
Beaumont 06-2011
Skills
- Banking law compliance
- Drawer balancing
- Safe and vault operation
- Cash handling and management
- Exceptional customer service
- Strong work ethic
- Bilingual Communication Skills in Spanish and English
- MS office proficient
- Excellent communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Teller
Neches Federal Credit Union
02.2021 - Current
Warranty Specialist
Conn's Home Plus
12.2015 - 10.2019
Customer Service Representative
Conn's Home Plus
04.2015 - 12.2015
High School Diploma -
Westbrook High School
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