MARIA D GONZALEZ
Laredo,Tx
Summary
Accomplished professional with an extensive background in hospitality and customer service. Proven record of exceeding customer expectations and driving profitability. Skilled in leading teams, managing budgets, and overseeing daily operations. Adept at leveraging industry trends and technology to maximize customer satisfaction.
Overview
26
26
years of professional experience
Work History
Property Office Manager
Stormore
Laredo, Texas
11.2022 - 11.2024
- Managed daily administrative tasks, including tenant relations and rent collections
- Provided customer service support by responding promptly to inquiries or requests from tenants
- Maintained accurate records of all tenant information including contact details and payment history
- Coordinated tenant move-in and out process and orientated new tenants to property
- Oversaw and maintained accurate records of all tenant occupancy
- Negotiated contracts with vendors for services such as landscaping, snow removal, and pest control
- Directed collection of monthly rental fees and monitored past due accounts
- Met with prospective tenants to show properties and explain terms of occupancy
- Kept updated records of property vacancies and lease renewals to proactively fill open units
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Developed and implemented office policies and procedures.
Assistant Manager
Church's
Laredo, Texas
07.2021 - 11.2022
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Tracked store inventories and replenished products according to demand
- Communicated with clients to address questions, concerns, and needs and provide quality customer service
- Established clear communication channels between staff members to ensure smooth workflow throughout the store
- Oversaw daily financial transactions and managed cash flow to support profitability
Store Manager
Popeyes
Laredo, Tx
08.1998 - 09.2020
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Stocked and organized products in storage spaces and retail shelves
- Tracked store inventory and ordered new products to prevent shortages
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded
- Set sales targets and budgets for team leads and employees to follow
- Arranged store cleanings and renovations during periods of low customer traffic
- Leveraged new sales strategies to increase store revenue
- Established efficient inventory management system to maximize sales and reduce costs
- Developed and implemented a customer service program to ensure consistent, high quality service throughout the store
- Prepared staff work schedules and assigned specific duties
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members
Education
Certification in Office Clerk -
Texas Careers
08.2006
High School Diploma -
J.W. Nixon
2000 East Plum Street05.1993
Skills
- Property Management
- Customer Service Management
- Operations Management
- Inventory Management
- Relationship building and management
- Employee scheduling
- Office management
Timeline
Property Office Manager
Stormore
11.2022 - 11.2024
Assistant Manager
Church's
07.2021 - 11.2022
Store Manager
Popeyes
08.1998 - 09.2020
Certification in Office Clerk -
Texas Careers
High School Diploma -
J.W. Nixon
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