Maria Gonzalez
Oakland,CA
Summary
Seasoned Operations Coordinator with a proven track record at Centro Legal De La Raza, enhancing operational efficiency and fostering a welcoming environment. Expert in logistics coordination and bilingual communication, I excel in administrative management and fostering inclusivity. Demonstrated success in inventory oversight and streamlining onboarding processes, significantly improving staff and client satisfaction.
Overview
6
6
years of professional experience
Work History
Operations Coordinator
Centro Legal De La Raza
08.2023 - 08.2024
- Company Overview: Centro Legal De La Raza is an organization that provides legal services and advocacy for low-income individuals and families
- Oversee and ensure the daily administrative operations run smoothly for staff in the office and remotely
- Manages the maintenance staff to certify that all our Centro offices are in a condition that is welcoming and promotes workers efficiency
- Coordinate between the HR department and new staff and non-staff to facilitate the onboarding and off boarding process
- Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
- Monitor inventory levels to ensure adequate stock availability.
Operations Assistant
Aurum Preparatory Academy
10.2022 - 08.2023
- Provided Front desk support and created a welcoming environment that was conducive to building and maintaining relationships with families and students off diverse backgrounds
- Maintained student laptops and office equipment facilitating instructional time in the classroom
- Provided assistance in troubleshooting any technical issues that arose during daily operations.
- Monitored inventory levels, tracked orders and assisted with purchasing decisions.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Translated accurately to promote inclusiveness in the Spanish-speaking community
- Organized and filed important company documents, spreadsheets, and reports.
Customer Service Coordinator
Greif
10.2020 - 07.2022
- Prepared the schedule for yard staff to ensure deadlines were met
- Generated invoices and product orders to accurately maintain track of revenue and product inventory
- Maintained different records and databases for easier access to information regarding inventory and product orders
- Provided information and served as a contact to clientele on our services and provided our yard safety protocols
- Instructed and verified that vans and containers were loaded and sealed accordingly to customer needs
- Provide drivers with accurate documentation
- Upheld quality control policies and procedures to increase customer satisfaction.
Administrative Clerk
Vantage Transport /Wheel Care Express
09.2018 - 02.2021
- Collaborated and corresponded frequently with medical providers and health insurance providers to ensure that patients met all the requirements to receive our services
- Handled confidential information by HIPPA standards, ensuring that there would be no liability to our organization or misuse of the patients’ information
- Analyzed discrepancies during the reconciliation process to ensure our accounts are in order
- Answer inquires and attend clientele by phone and in person
- Organized and maintained filing systems, ensuring accuracy and confidentiality.
Education
Bachelor of Arts - Political Science & Chicano Studies
UC Davis
06.2018
Associate of Arts - Social Science
San Joaquin Delta College
05.2010
Skills
- Bilingual: Spanish and English
- Microsoft Word
- Excel
- Visio
- Publisher
- PowerPoint
- Outlook
- Google Sheets
- Google Docs
- Google Calendar
- E2OPEN
- Symed
- CRS
- Mediroutes
- Inventory oversight
- Logistics coordination
- Training management
- Employee database management
- Scheduling management
- Customer invoicing
- Administrative management
Activities
- Volunteer, UC Davis Women’s Research and Resource Center
- Tutor, Davis Bridge Educational Foundation
Languages
Spanish
Professional
English
Professional
Timeline
Operations Coordinator
Centro Legal De La Raza
08.2023 - 08.2024
Operations Assistant
Aurum Preparatory Academy
10.2022 - 08.2023
Customer Service Coordinator
Greif
10.2020 - 07.2022
Administrative Clerk
Vantage Transport /Wheel Care Express
09.2018 - 02.2021
Bachelor of Arts - Political Science & Chicano Studies
UC Davis
Associate of Arts - Social Science
San Joaquin Delta College
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