Maria Gonzalez
El Paso ,TX
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Rep 2
Charter Communications
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Representative /Company Secretary Trainee
Universal Solutions TLC
05.2020 - 12.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Stayed up-to-date with industry trends to position company as market leader.
- Exceeded sales targets through effective planning and goal setting.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
Education
No Degree - Education
University of El Paso
El Paso, TX06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft Excel
- Call center operations
- Computer proficiency
- Conflict resolution
- Complaint handling
- Call management
- Order processing
- Documentation
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 15 staff members.
- excited my stats and become rep 2
Certification
Microsoft Office Specialist
Language Certifications
Bilingual
Fluent speaking and writing in English and Spanish
Languages
English
Full Professional
Timeline
Customer Service Rep 2
Charter Communications
01.2023 - Current
Sales Representative /Company Secretary Trainee
Universal Solutions TLC
05.2020 - 12.2023
Microsoft Office Specialist
Language Certifications
No Degree - Education
University of El Paso
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