Maria Gonzalez
Atlanta,GA
Summary
Proven team player with a history of enhancing team productivity at Terra Pack through efficient processes and strong teamwork skills. Excelled in customer service and problem-solving across various roles, significantly improving visitor experiences and workplace morale. Demonstrates exceptional organizational skills and a friendly, positive attitude, contributing to operational excellence and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Peeker, Assembler, Production, Control Quality,
Avatar Terrapack
04.2017 - 08.2019
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Completed durable assemblies and subassemblies with hand and power tools.
- Collaborated with team members to improve production processes and maintain quality standards.
- Followed outlined specifications to implement assembly plans.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
- Tested finished products to perform quality assurance and identify discrepancies.
- Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
- Enhanced customer satisfaction by ensuring all products met rigorous quality standards.
- Expedited product delivery to customers by streamlining packing and shipping processes.
- Optimized workspace organization, leading to safer and more efficient assembly environment.
- Maintained high standards of cleanliness and organization, ensuring safe working environment.
- Streamlined assembly process, significantly reducing time to market for new products.
- Maintained clean and safe work environment, adhering to health and safety protocols.
Gate Way
Janitorial Concepts
11.2013 - 11.2014
- Enhanced fan experience by providing exceptional customer service during game day events.
- Helped maintain crowd control during high-traffic periods at entrances and exits, ensuring guest safety throughout each event.
- Handled guest concerns promptly and professionally, demonstrating excellent problem-solving skills under pressure.
- Facilitated efficient entry into the stadium by verifying tickets and providing clear wayfinding assistance to guests upon arrival.
- Contributed to team success by maintaining a clean and welcoming stadium environment for guests.
- Served as an ambassador for the organization, representing the team''s values through friendly interactions with fans.
- Collaborated with fellow assistants to streamline game day processes, fostering a cohesive team dynamic.
- Managed merchandise inventory, ensuring availability of popular items to meet fan needs during games.
- Assisted in the setup and breakdown of event spaces, contributing to a seamless game day experience for fans.
Commercial Janitorial Cleaner
HEB Grocery Store
07.2009 - 12.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Cajera
Speedy Stop
04.2008 - 06.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Excellent communication
- Organizational skills
Timeline
Peeker, Assembler, Production, Control Quality,
Avatar Terrapack
04.2017 - 08.2019
Gate Way
Janitorial Concepts
11.2013 - 11.2014
Commercial Janitorial Cleaner
HEB Grocery Store
07.2009 - 12.2011
Cajera
Speedy Stop
04.2008 - 06.2009
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