Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Gonzalez

Kansas City,USA

Summary

Experienced Senior Specialist in Membership seeking career growth as an Account Coordinator in the Marketing department. Possessing versatile skills in project management, problem-solving, and collaboration. Recognized for adaptability and proactive approach in delivering effective solutions. Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

29
29
years of professional experience

Work History

DEDICATED ACCOUNT MANAGER

BLUEKC
10.2015 - Current
  • Responsible for initial group structure setup in Facets and processing group renewals while working with EDI team or Blues Enroll to establish criteria for electronic group setup.
  • Serving as the primary point of contact for medium groups to ensure all membership eligibility and billing matters are being resolved.
  • Responding to inquiries from customer service, group executives, Marketing and brokers to resolve membership issues for Small/Medium size groups.
  • Accountable for oversight of group’s monthly AR by performing monthly audits and resolving multiple error problems.
  • Responsible for adding/removing members from the group’s policy as requested

NAIL TECHNICIAN

SELF EMPLOYED
02.2013 - 09.2015
  • As a Nail Tech, I provided pedicures and manicures to clients. Educate them on hand and foot care, as well as the latest trends.

SENIOR BILINGUAL CUSTOMER CONSULTANT

MISSOURI GAS ENERGY
01.2004 - 01.2013
  • Responsible for effectively and efficiently handle customer calls regarding new account setups, customer billing, transfer of service and customer inquiries with customer satisfaction being the ultimate goal.

SENIOR BILINGUAL REPRESENTATIVE

TIME WARNER CABLE
10.1996 - 11.2003
  • Responsible for providing a wide variety of information to customers, including programming, rates, billing, technical assistance, order setup and scheduling.
  • Received and handled escalated calls at a supervisor level and acted as a liaison between customers and other departments within the company.

Education

Associate of Occupational Studies Degree -

Heritage College
03.2015

Manicurist - undefined

Superior School of Hair & Nail Design
08.2006

Skills

  • Experienced in Microsoft Office applications
  • Proficient with Perceptive, Benefit Focus, Blues Enroll platform Facets, DigeCenter, eExchange, AccessToolbox and Alteryx for reporting purposes
  • Extensive customer service experience
  • Skilled in multitasking
  • Account management
  • Teamwork and collaboration
  • Account Receivable for employer groups (ie,Paid vs Billed)
  • Customer satisfaction
  • Strategic planning
  • Customer relationships
  • Goal oriented
  • Issue resolution
  • Team Training, QA Specialist for New Hires, Approval on BlueKC SOPs review for Membership
  • Documentation and reporting
  • Account servicing
  • Data analytics
  • Vendor communication strategies
  • CRM systems
  • Proficient in English and Spanish

Languages

Spanish
Native or Bilingual

Timeline

DEDICATED ACCOUNT MANAGER

BLUEKC
10.2015 - Current

NAIL TECHNICIAN

SELF EMPLOYED
02.2013 - 09.2015

SENIOR BILINGUAL CUSTOMER CONSULTANT

MISSOURI GAS ENERGY
01.2004 - 01.2013

SENIOR BILINGUAL REPRESENTATIVE

TIME WARNER CABLE
10.1996 - 11.2003

Manicurist - undefined

Superior School of Hair & Nail Design

Associate of Occupational Studies Degree -

Heritage College

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Maria Gonzalez