Maria Gonzalez
Springfield,VA
Summary
Successful Executive with over 12 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
20
20
years of professional experience
Work History
Executive Dispatcher
Heating & Cooling Co.
04.2021 - Current
- -Manage & Direct Office Staff/Technicians
- -Schedule service calls
- -Answer up to 3+ lines
- -Send and receive emails
- -Follow Up with clients on proposals
- -Create Contracts
- -Renew company licenses
- -Coordinate meetings with vendors
- -Train new employees, screen and hire new employees.
- -Process payments and deposit checks at the company's bank.
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
- Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Head Administrative Assistant
Window & Glass Company
10.2011 - 05.2021
- -Answer phone calls up to 3 lines and schedule appointments/meetings
- -Go out and introduce the company to other properties and Try to partner up with them
- -Process customer payments in the system
- -Prepare and Monitor invoices
- -Send and receive emails and faxes.
- Long period of time while the owner would be out of town
- -Entrusted to operate the office
- Increased customer satisfaction through timely response to inquiries and effective resolution of issues.
- Supported multiple projects simultaneously while maintaining strong attention to detail and meeting deadlines consistently.
Visual Merchandiser/Cashier
Forever 21
08.2005 - 10.2010
- -3+ years’ extensive experience in the retail environment
- -Highly skilled in achieving store sales goals in a team-selling environment
- -In depth knowledge of building exceptional customer experiences through engagement, attitude and service
- -Help count the money in the registers and work as a cashier
- -Interact with co-workers with getting themselves trained on certain materials
- -Print and Fill out paperwork (Daily Assignments and Achievement Goal)
- -Managed shelf stocking and pricing activities
- -Handled inventory and stock
- -Reviewed merchandize movement
- -Inspected merchandize for quality and quantity
- -Demonstrated the ability to keep track of repeated customers, their likes and dislikes
- -Lifted heavy boxes up to 50 lbs.
Education
High School Diploma -
Robert E Lee High School
Springfield, VA06.2009
Skills
- Customer-oriented
- Administrative skills
- Bilingual
- File management
- Mail handling
- Multi-line telephone operation
- Clerical support
- Service-oriented mindset
LANGUAGES
English & Spanish Read and Write Fluent
Timeline
Executive Dispatcher
Heating & Cooling Co.
04.2021 - Current
Head Administrative Assistant
Window & Glass Company
10.2011 - 05.2021
Visual Merchandiser/Cashier
Forever 21
08.2005 - 10.2010
High School Diploma -
Robert E Lee High School
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