Maria Gonzalez
Laredo,TX
Summary
Detail-oriented Attendance Officer with strong organizational and communication skills. Proven ability to enforce policies and coordinate services, ensuring confidentiality and enhancing student attendance outcomes.
Overview
19
19
years of professional experience
Work History
Attendance Officer
United Independent School District
Laredo, TX
09.2019 - Current
- Monitored student attendance data to identify trends and implement corrective actions.
- Collaborated with teachers and administrators to address attendance-related issues effectively.
- Developed and maintained accurate records of student attendance using district management systems.
- Conducted outreach to families regarding attendance policies and interventions.
- Facilitated meetings with parents, students, and staff to address individual attendance concerns, creating personalized action plans for improvement.
911 Dispatcher
Webb County
Laredo, TX
10.2012 - 02.2017
- Coordinated emergency response by dispatching police, fire, and medical units efficiently.
- Managed high-volume incoming calls while prioritizing critical situations effectively.
- Maintained accurate records of all communications and incidents in real-time databases.
- Provided clear instructions to callers during emergencies, ensuring safety and calmness.
- Trained new dispatch staff on operational procedures and system functionalities for optimal performance.
Case Manager
Mercy Ministries
Laredo, TX
06.2007 - 10.2012
- Developed individualized care plans to address clients' needs and goals.
- Coordinated with multidisciplinary teams to ensure comprehensive service delivery.
- Conducted regular assessments to evaluate client progress and program effectiveness.
- Advocated for clients' access to resources and community services.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Education
Bachelor of Science - Sociology, Liberal Arts, Criminal Justice
Texas A&M International University
Laredo, TX05-2024
Skills
- Strong organization
- Policy enforcement
- Motivation techniques
- Report generation
- Verbal and written communication
- Data entry
- Data entry proficiency
- Client service
- Telephone etiquette
- Parental and guardian assistance
- Confidentiality
- Customer service
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Attendance Officer
United Independent School District
09.2019 - Current
911 Dispatcher
Webb County
10.2012 - 02.2017
Case Manager
Mercy Ministries
06.2007 - 10.2012
Bachelor of Science - Sociology, Liberal Arts, Criminal Justice
Texas A&M International University