Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Maria Granados

Case Manager
Alexandria,VA

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Strong communicator with passion for helping others.

Overview

1
1
Language
14
14
years of professional experience

Work History

Case Manager

Catholic Charities
Washington, DC
01.2021 - Current
  • Complete a comprehensive initial assessment.
  • Develop a case plan with the client.
  • Enter data into HMIS system in a timely manner.
  • Provide information, resources, assistance, referrals, as well as social service advocacy to clients.
  • Collaborates with other professionals and service providers.
  • Creates and maintains case records.
  • Provided direct services to clients, including safety planning, crisis intervention, case management and advocacy.
  • Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.

Bilingual Transitional Services Advocate

Volunteers of America
Portland, OR
03.2020 - 12.2020
  • Complete a comprehensive initial assessment.
  • Provide information, resources, assistance, referrals, as well as social service advocate to clients - Ability to work effectively with clients from diverse backgrounds, as well as clients who may have a variety of needs, including substance abuse, mental health, and a history of abuse.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.

Qualified Behavioral Technician

Victoria Transcultural Clinical Center
Fairfax, VA
05.2019 - 12.2019
  • Provide direct client care in 1:1, utilizing a combination of intensive teaching and natural environment training arrangements.
  • Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
  • Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
  • Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over 5 students.

Care Manager Associate

Health Services For Children With Special Needs
Washington, DC
05.2018 - 12.2019
  • Managed a caseload of 90 cases as outlined by CASSIP and Care Management Leadership.
  • Contacts enrollee at predetermined intervals based on stratification level or more frequently, as needed.
  • Conducts face-to-face visits at a frequency determined by the enrollee’s assigned stratification level or more if needed, in their homes, physician’s offices, or other mutually agreed upon locations.
  • Worked with medical teams, patients and families to implement effective treatment plans.

Permanent Supportive Housing Case Manager

Arlington Street People's Assistance Network
Arlington, VA
11.2014 - 04.2018
  • Arlington Street People’s Assistance Network -Provide case management to individuals impacted by homelessness.
  • Collaborate with social services, and provide advocacy for clients.
  • Collaboratively develop client treatment plans, and treatment goals with clients.
  • Participate in the development and implementation of treatment plans.
  • Assist clients to address barriers to employment and to develop coping strategies.
  • Document for all services provided according to HMIS standards.

Senior Bilingual Case Manager

Volunteers Of America
Arlington, VA
08.2014 - 11.2014
  • Complete a comprehensive initial assessment, including assessing for medical necessity.
  • Monitor client progress and adapt treatment as necessary.
  • Participate in treatment team meetings and consult with team members as needed.
  • Help residents develop their own capacity for self-control.
  • Ensure that the intake process is thorough and meets or exceeds all agency and funders regulations/standards.
  • Document for all services provided according to HMIS standards.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.

Client Advocate/ Case Manager

TurnAround Inc.
Baltimore, MD
04.2014 - 08.2014
  • Provide case management to women and children impacted by domestic violence and sexual assault.
  • Accompany clients to court.
  • Provide life skills to clients beginning a new life.
  • Teach clients socially acceptable behavior and appearance.
  • Help youth develop improved interpersonal relationships.
  • Provide assistance with answering the 24-hour hotline.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.

Client Advocate

Women Shelter Of Long Beach
Long Beach, CA
08.2008 - 02.2014
  • Provide outreach/advocacy to victims of domestic violence by referring them to counseling, legal, residential shelter, housing, employment and other services.
  • Complete intake paperwork, program orientation, and clients’ needs assessment; develop and monitor case plan with clients and conduct follow up as necessary.
  • Facilitate peer support groups.
  • Assist in the training of new staff and volunteers.
  • Respond directly to DART call outs for emergency crisis intervention with the Long Beach Police Department.
  • Provide individual peer counseling and crisis intervention.
  • Maintain adequate documentation of direct services provided to clients.

SART Advocate

Women Shelter Of Long Beach
Long Beach, CA
04.2013 - 01.2014
  • Sexual Assault Response Team: SART Advocate -Respond to 911 sexual assault calls-secondary responder in collaboration with Police Dept.
  • Provide immediate crisis intervention on location for sexual assault survivors.
  • Follow-up with documentation for any calls answered during shift.
  • Complete quarterly trainings for volunteers.

Education

Bachelor of Science - Criminal Justice

Westwood College

Skills

Documentation proficiency

undefined

Affiliations

Reliable, adaptable, creative, and skilled Bilingual Case Manager, who possesses 5 plus years of work experience providing case management, and a combined 9 years of experience working directly with varied client populations in non-profit settings.

Timeline

Case Manager

Catholic Charities
01.2021 - Current

Bilingual Transitional Services Advocate

Volunteers of America
03.2020 - 12.2020

Qualified Behavioral Technician

Victoria Transcultural Clinical Center
05.2019 - 12.2019

Care Manager Associate

Health Services For Children With Special Needs
05.2018 - 12.2019

Permanent Supportive Housing Case Manager

Arlington Street People's Assistance Network
11.2014 - 04.2018

Senior Bilingual Case Manager

Volunteers Of America
08.2014 - 11.2014

Client Advocate/ Case Manager

TurnAround Inc.
04.2014 - 08.2014

SART Advocate

Women Shelter Of Long Beach
04.2013 - 01.2014

Client Advocate

Women Shelter Of Long Beach
08.2008 - 02.2014

Bachelor of Science - Criminal Justice

Westwood College

Similar Profiles

CREATE PROFILE
Maria GranadosCase Manager