Maria Granados
Santa Marta
Summary
Administrative professional with 4+ years of experience in customer service, administrative support, and operations coordination. Skilled in managing documentation, client communication, and multiple priorities with accuracy and attention to detail. Fast learner, highly organized, and committed to providing outstanding remote support.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Regional Monitoring Analyst
ATESA
Santa Marta
03.2023 - 02.2024
- Coordinated the timely dispatch of a fleet of 30 vehicles, ensuring all required daily documentation was complete before departure.
- Monitored daily fleet operations, resolved operational issues, and ensured successful route completion through continuous follow-up with drivers and internal teams.
- Prepared monthly operational reports and performance summaries to inform management decisions and enhance operational efficiency.
- Maintained accurate operational records while managing multiple priorities with attention to detail in a fast-paced environment.
Functional Lead | Key Account Manager
Logystek
Santa Marta
09.2021 - 05.2022
- Coordinated client communications and managed confidential documentation to ensure accurate recordkeeping across multiple projects.
- Built and maintained strong client relationships by responding to inquiries, identifying business needs, and delivering timely follow-up with exceptional customer service.
- Coordinated cross-functional teams to support project execution, prioritize tasks, and ensure deadlines were met in a fast-paced environment.
- Monitored project progress and maintained organized documentation while handling sensitive information with high accuracy and confidentiality.
TECHNICAL CONSULTANT
Aktituk
Santa Marta
03.2021 - 08.2021
- Engaged with clients to clarify business and technical needs, ensuring alignment with project goals.
- Developed comprehensive process documentation and user guides to facilitate understanding of automation solutions.
- Analyzed business processes, identified improvement opportunities, and recommended automation solutions.
- Partnered with developers to tailor RPA solutions that addressed specific client requirements.
Education
Bachelor of Science - Industrial Engineering
Universidad Del Magdalena
Santa Marta, Colombia12-2021
Skills
- Fleet Management
- Record management
- Data entry
- Microsoft Office & Google Workspace
- Time management
- Administrative Support
- Client Communication
- Customer Service
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Regional Monitoring Analyst
ATESA
03.2023 - 02.2024
Functional Lead | Key Account Manager
Logystek
09.2021 - 05.2022
TECHNICAL CONSULTANT
Aktituk
03.2021 - 08.2021
Bachelor of Science - Industrial Engineering
Universidad Del Magdalena