Maria Grasty
Bethpage,NY
Summary
Proactive Manager with extensive knowledge of logistics and training excellent employees. Adept at planning schedules and working on tight budgets without sacrificing quality of work. Successful at meeting long-term goals and daily streamlining.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Cluster Terminal Manager
NewPenn And YRC Freight (Yellow Corp)
05.2021 - Current
- Team Road to Excellence Award Winner 2021
- Women in Trucking's Top Women to Watch in Transportation 2021
- Manage all operations for two End of the Line Service Centers
- Direct and coordinate activities of 165 employees including nine supervisors and two Operation Managers to provide cost effective, timely, quality service to customer
- Created a team culture where everyone has shared goals and objectives and collaborate with one another to drive results
- Implemented an attendance improvement plan which focused on eliminating habitual absenteeism and tardiness at the terminal
- Effectively improved on labor/management relationships in an effort to adapt to new technology, processes, initiatives and company directives
- Forged a strong relationship with the Local Union agent in an effort to prevent and resolve workplace disputes effectively and quickly
- Local Union leadership continuously seeks my collaboration to assist with surrounding terminal issues and directives
- Lead cross-department initiatives to develop and pursue cost reduction programs
- Drafted budgets, managed terminal costs and reduced expenses when possible based on business guidelines.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Generated profit and loss statements and financial overviews of store.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
Terminal Operations Manager
YRC Freight (Yellow Corp)
10.2019 - 05.2021
- Road to Excellence Award Winner 2019
- Developed and maintained a relationship with outside vendors and in-house Project Managers to perform maintenance repairs and operational work
- Worked closely with Equipment Managers to ensure fleet was operating and routine maintenance was performed accordingly
- Overseeing problem resolution for drivers by effectively and proactively communicating special handling requirements, resolving issues with timely pickups, and resolving discrepancies
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Served as interim Terminal Manager during COVID-19
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Fielded customer complaints and comments and rectified issues.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Set terminal budgets and set goals to adhere to plans.
- Facilitated intra-departmental functions and store operations according to corporate business plan.
City Operations Manager
YRC Freight - Distribution Center
07.2018 - 10.2019
- Managed team of 25 P&D drivers and 4 Supervisors
- Assisted with management of dock operations in absence of DC Manager
- Collaborated with Linehaul department to create a team culture between P&D and dock operations
- Managed the P&D Operations contractual relationship with cartage agents to meet customer service satisfaction
- Responsible for ensuring all P&D routes were staffed and fleet was in safe operation
- Worked hand in hand with sales team on lead and review of non-revenue generating routes
- Created a culture of safety and ensured each driver was up to date on all mandatory OSHA training
- Responsible for performance management of all drivers and clerical employees.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Shift Operations Manager
YRC Freight - Distribution Center
02.2017 - 07.2018
- Managed team of 100 dock and clerical personnel including 9 supervisors
- Monitor, evaluate and provide recommendations to operations personnel to maintain efficient processes to improve dock operation performance
- Improved DC Productivity by holding individuals accountable through coaching sessions and discipline as needed
- Improved employee relations and culture through motivation, feedback and coaching
- Independently manage available manpower and equipment to move freight in the safest and most cost effective manner to meet company goals
- Resolved customer and labor issues as they arise without direction of management.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep the dock operating smoothly and set positive example for shift team.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Operations Supervisor
YRC Freight - Distribution Center
06.2012 - 02.2017
- Featured in Company Newsletter as A01 Employee of the Month 2017
- Lead the effort of successfully moving over 1000 Walmart.com shipments through the Terminal
- YRC was named LTL carrier of the year by Walmart that same year 2017
- Supervise all activities for dockworkers responsible for efficient loading and unloading of trailers
- Responsible for load average goals and adherence to YRC Freight service cycle commitments
- Ensure load quality, timelines, and work efficiency goals were met
- Responsible for training and the motivation of qualified employees to ensure effective operations in support of company’s mission and goals
- Responsible for communicating company safety programs and enforcing safety rules and compliance with all government regulations
- Encouraged and promoted ideas aligned to business needs and benefits.
- Tracked company equipment, tools and technology to manage inventory.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Linehaul Supervisor
UPS Freight
01.2011 - 01.2012
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Executive Asst to Sr. Vice President and CFO
St. Luke’s Cornwall Hospital
01.2006 - 01.2010
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Operations Supervisor
UPS
01.2004 - 01.2006
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Kept high average of performance evaluations.
Development Assistant
Stamford Hospital
01.2004 - 01.2006
- Obtained, organized and developed training procedure manuals, guides and course materials.
- Provided assistance to leaders and staff to reach objectives in corporate policies, procedures and regulations.
- Built and maintained productive relationships with all levels of team members to facilitate timely and accurate reporting functions.
- Administered government-supported community development programs and promoted department programs and services.
Comptroller
WynCo Realty Partners
01.2003 - 01.2004
- Attended meetings regarding company portfolio and other financial examination and supervisory matters to offer insight into state of finances of organization.
- Carried company charge card, exercising discretion in spending on business-related expenses such as travel and meals.
- Monitored financial institution performance and apprised relevant parties on banking matters.
- Developed strategic plans for day-to-day financial operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Operations Assistant
NFA, U.S. Army
01.2001 - 01.2002
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
Station Manager
Sixt Rent a Car
01.1998 - 01.2001
- Managed, monitored, and maintained fleet of 75+ rental units
- Collaborated with leadership staff to determine appropriate budgets.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Education
BA - BUSINESS MANAGEMENT
AMERICAN MILITARY UNIVERSITY
CHARLES TOWN, WV06.2024
Associate of Arts - Personnel Administration
American Military University
Charles Town, WV05.2010
Skills
- Client Needs Assessment
- Team Supervision
- Company Inventory Oversight
- Client Base Retention
- MS Office Suite
- Continuous Improvement Projects
- Improvement Recommendations
- Staff Development
- Performance Maximization
- Traffic Management
- Dispatching Workers
- Calendar and Scheduling Software
- Manage Storage Operations
- Policy Enforcement
- Safety Regulations Implementation
- DOT Regulations and Requirements
- Hazardous Material Tracking and training
- Forklift Certification
- Freight Handling
- Fleet Dispatching
- Profit and Loss Management
- Internal Loss Prevention
- FMCSA, EPA and OSHA Regulations Compliance
Accomplishments
- Supervised team and managed payroll of 185 staff members.
Certification
ASSOCIATE OF PERSONNEL ADMINISTRATION
RELEVANT COURSEWORK
INTRO TO LAW FOR PARALEGALS
PARALEGAL ETHICS
LEGAL RESEARCH AND WRITING
EMPLOYEE TRAINING AND DEVELOPMENT
HUMAN RELATIONSHIPS
LAW AND ETHICS IN THE BUSINESS ENVIRONMENT
MANAGEMENT ETHICS
STRATEGIC MANAGEMENT
SKILLS
CITRIX
KRONOS
ORACLE
PEOPLESOFT
VERIZON CONNECT – FLEET MANAGEMENT
MOBI-CONTROL
ZELLO
ELD/HOS
MICROSOFT OFFICE
MICROSOFT TEAMS
EXCEL
WORD
POWERPOINT
OUTLOOK
LYTX
WAVE (SECURITY)
ONEDRIVE
DATABASE MANAGEMENT
FORKLIFT CERTIFICATION
TRACKER I9
Affiliations
Council Member for Yellow Diversity, Equity, Inclusion, & Belonging Advisory Council
Manager of Yellow Inclusion Network ERGs
Member of Yellow Women’s Inclusion Network ERG
Council Member for Yellow A02 Safety Council Committee
Member and Advocate of Yellow Guiding Pathways to Success Mentoring Program
Featured Thought Leader on “A view from the field” Safety video for YRC Freight
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cluster Terminal Manager
NewPenn And YRC Freight (Yellow Corp)
05.2021 - Current
Terminal Operations Manager
YRC Freight (Yellow Corp)
10.2019 - 05.2021
City Operations Manager
YRC Freight - Distribution Center
07.2018 - 10.2019
Shift Operations Manager
YRC Freight - Distribution Center
02.2017 - 07.2018
Operations Supervisor
YRC Freight - Distribution Center
06.2012 - 02.2017
Linehaul Supervisor
UPS Freight
01.2011 - 01.2012
Executive Asst to Sr. Vice President and CFO
St. Luke’s Cornwall Hospital
01.2006 - 01.2010
Operations Supervisor
UPS
01.2004 - 01.2006
Development Assistant
Stamford Hospital
01.2004 - 01.2006
Comptroller
WynCo Realty Partners
01.2003 - 01.2004
Operations Assistant
NFA, U.S. Army
01.2001 - 01.2002
Station Manager
Sixt Rent a Car
01.1998 - 01.2001
BA - BUSINESS MANAGEMENT
AMERICAN MILITARY UNIVERSITY
Associate of Arts - Personnel Administration
American Military University
ASSOCIATE OF PERSONNEL ADMINISTRATION
RELEVANT COURSEWORK
INTRO TO LAW FOR PARALEGALS
PARALEGAL ETHICS
LEGAL RESEARCH AND WRITING
EMPLOYEE TRAINING AND DEVELOPMENT
HUMAN RELATIONSHIPS
LAW AND ETHICS IN THE BUSINESS ENVIRONMENT
MANAGEMENT ETHICS
STRATEGIC MANAGEMENT
SKILLS
CITRIX
KRONOS
ORACLE
PEOPLESOFT
VERIZON CONNECT – FLEET MANAGEMENT
MOBI-CONTROL
ZELLO
ELD/HOS
MICROSOFT OFFICE
MICROSOFT TEAMS
EXCEL
WORD
POWERPOINT
OUTLOOK
LYTX
WAVE (SECURITY)
ONEDRIVE
DATABASE MANAGEMENT
FORKLIFT CERTIFICATION
TRACKER I9
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