Summary
Overview
Work History
Education
Skills
Certification
Timeline
Languages
Hi, I’m

Maria Grebe

Chandler,USA
Maria Grebe

Summary

Seeking customer success and service positions in which I can contribute my knowledge and experience in a fast-paced technology environment. An environment where my acquired customer service background can be further advanced.

Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

Overview

17
years of professional experience
1
Language
1
Certificate

Work History

Equity LifeStyle Properties

Property Manager
09.2024 - Current

Job overview

  • Company Overview: A community with 366 homes, 2 Clubhouses, and successfully managing the day-by-day operation.
  • Accepted transferred for the Community Manager’s position at Hacienda de Valencia, one of our MH Communities at Equity Lifestyle Properties.
  • As a Community Manager for a manufactured home community, I have been responsible for the overall operation and management of the property, including maintenance, finances, resident relations, and compliance.
  • They also oversee the community office, manage staff, and ensure a safe and pleasant environment for residents, oriented towards their needs; being empathetic and listening to their challenges, I help them with the best of my abilities.
  • A community with 366 homes, 2 Clubhouses, and successfully managing the day-by-day operation.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Introduced prospective tenants to the types of units available and performed tours of the premises.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed a file tracking sheet for each applicant.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Analyzed operational information for impact on ROI, identified trends, and recommended appropriate adjustments.
  • Licensed Department of Housing Sales Certification - State of Arizona

Equity LifeStyle Properties

Property Resort Manager
09.2021 - 09.2024

Job overview

  • As a Property Manager at an RV resort, was responsible for overseeing daily operations, ensuring guest satisfaction, managing staff, maintaining the property, and optimizing revenue through effective marketing and financial strategies.
  • Oversaw day-to-day operations of 321 sites with a staff of 6 employees.
  • Championed sustainable practices throughout resort operations to minimize environmental impact and enhance eco-friendly reputation.
  • Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
  • Managed budgets effectively, ensuring the profitability and financial stability of the resort.
  • Conducted market research to identify emerging trends and adapt the resort's offerings accordingly.
  • Monitored performance metrics regularly, identifying areas for improvement in operational efficiency and guest satisfaction levels.
  • Created and managed accurate occupancy forecasts and budgets.

Country Inn Suites

General Manager
01.2021 - 08.2021

Job overview

  • Company Overview: Phoenix Airport - Phoenix, AZ
  • I successfully managed property day-to-day operations to achieve optimum performance, profitability, keeping consistency in our expenses versus budget.
  • Coordinated and implemented sales and marketing activities, implementing new sales strategy, providing new corporate business to the hotel working in conjunction with the brand and local entities.
  • Managed budget, payroll and PNL in the property and increased overall revenue over budget in a 12%.
  • Lead and implement COVID safe awareness making sure that employees and customers are in a safe environment.
  • Planned daily operations and managed staff of up to 15 employees.
  • Phoenix Airport - Phoenix, AZ

PG Waterfront Hotel & Suites

General Manager
04.2017 - 12.2020

Job overview

  • Company Overview: STA MANAGEMENT LLC - Punta Gorda, FL
  • Directed all operations for the property with 184 rooms, $1,800 million in annual room revenues.
  • PG Waterfront Hotel & Suites- Increased room capacity by 25% over 2019 through the development of new strategies and effective management of programs.
  • Responsible for all financial aspects of the business, forecasting daily revenues and expenses.
  • Responsible for the highest productivity in labor while providing excellent customer service to all guests.
  • Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
  • Hired, coached, and mentored a team of 35 employees.
  • Implemented effective customer service surveys to encourage feedback.
  • Developed and launched business management software system, resulting in a 20% increase in revenue YOY.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

La Quinta Inn

General Manager
01.2013 - 01.2017

Job overview

  • Company Overview: STA MANAGEMENT LLC - Jupiter, FL
  • Responsible for logistics and operations of the 101-room property.
  • Responsible for maximizing revenues and flow through GOP to meet or exceed budgeted goals.
  • Manage labor standards and property expenses to achieve maximum bottom line profit.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Strengthening product branding initiatives and maximized outreach by overseeing acquisitions, events, and business development.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • 2016 Nominated for the top 10 Best General Manager of South Florida region - Vegas Conference 2016.
  • STA MANAGEMENT LLC - Jupiter, FL

ARAMARK

Catering Sales Director
01.2008 - 01.2012

Job overview

  • Company Overview: Higher Education -Tempe - Arizona
  • Meet or exceed prospective activity expectations working in conjunction with the Dean’s office of the University.
  • Oversee all aspects of a catering operation, from event planning and execution to managing staff and building relationships with clients.
  • They are responsible for ensuring events are successful, while also managing budgets, and promoting the catering business.
  • Responsible for annual sales revenue targets by developing a territory-specific growth plan.
  • Meet or exceed prospective activity expectations working in conjunction with the University Dean’s office, making sure that all events will be managed with flawless execution, ensuring all food and service standards are met, and implementing quality assurance checks.
  • Higher Education -Tempe - Arizona

Education

University of Externado Bogota
Bogota, Colombia

Bachelor’s from hospitality management, Business Management

University Overview

Didn’t graduate.

Saint Georges' College
Santiago, Chile

High School Diploma
12.1986

University Overview

  • Completed professional development in [Subject]

Skills

  • Property management
  • Hospitality Management
  • Customer service-focused
  • Customers relations
  • Marketing and advertising
  • Legal and regulatory compliance
  • Lease administration and renewals
  • Leasing and closing sales
  • Financial budgeting and report
  • Building operations
  • Property accountability
  • Business administration
  • Vendor management
  • Accounting software (MRI, Nexus)
  • Problem-solving abilities
  • Budget, PNL

Certification

  • Licensed Real State Sales License - Realty Systems Inc dba Carefree Sales

Timeline

Property Manager
Equity LifeStyle Properties
09.2024 - Current
Property Resort Manager
Equity LifeStyle Properties
09.2021 - 09.2024
General Manager
Country Inn Suites
01.2021 - 08.2021
General Manager
PG Waterfront Hotel & Suites
04.2017 - 12.2020
General Manager
La Quinta Inn
01.2013 - 01.2017
Catering Sales Director
ARAMARK
01.2008 - 01.2012
University of Externado Bogota
Bachelor’s from hospitality management, Business Management
Saint Georges' College
High School Diploma

Languages

English
Spanish
Native or Bilingual
Portuguese
Professional Working