Word
Maria Gross
Calhoun,GA
Summary
Dynamic and reliable professional with a proven track record at Buena Park School District, excelling in document preparation and customer service. Skilled in enhancing office operations through strong organization and effective communication, I significantly improved workflow and student satisfaction. Expert in managing confidential records and fostering positive relationships, I consistently meet employer-desired skills with dedication and efficiency.
Overview
25
25
years of professional experience
Work History
School Secretary
Buena Park School District
Buena Park, California
10.1999 - 06.2024
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
- Managed inventory of school supplies and equipment, ensuring adequate resources were available for classroom instruction and activities.
- Enhanced office organization by implementing efficient filing systems and streamlining daily operations.
- Promoted a safe learning environment by collaborating with administrators on emergency preparedness plans and drills.
- Supported positive educational atmosphere by resolving student and parent concerns with empathy and professionalism.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Medical Receptionist
St Jude Heritage Health
Fullerton, California
05.2007 - 11.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Obtained payments from patients and scanned identification and insurance cards.
Education
GED -
La Habra High School
La Habra, CA06-1984
Skills
- Document Preparation
- Strong Organization
- Student Supervision
- Scheduling appointments
- Policy Enforcement
- Student Recordkeeping
- Calendar Management
- Meeting Coordination
- Multitasking and Time Management
- Customer Service
- Reliability
- Excellent Communication
Accomplishments
Buena Park School District, Employee of the Year 2013
Orange County Dept. of Education, Employee of the Year 2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Word Perfect
Excel
Outlook
Epic
Schoolhouse
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCertification
Bryman Campus- Medical Office Management
Timeline
Medical Receptionist
St Jude Heritage Health
05.2007 - 11.2023
School Secretary
Buena Park School District
10.1999 - 06.2024
GED -
La Habra High School
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