Maria G. Serna
Chicago,USA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Administrative Assistant Secretary Detective Division Area Four
Chicago Police Department
07.2022 - Current
- Answer calls in a timely manner
- Typing, preparing and collaborate reports, watch sheets, transfer list and details
- Developed filing system for historical documents, preserving important company records and improving access to information.
- FOIA Request
- Interpreting (Spanish)
- Manpower Projections, Daily Deployments
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Comp stat Reports
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained inventory of office supplies and placed orders.
011th District Strategic Decision Support Center
Chicago Police Department
01.2021 - 07.2022
- Manage surveillance cameras to apprehend criminal suspects in high-speed vehicle or foot pursuits
- Review surveillance footage and communicate relevant evidence
- Successfully analyze criminal information gathered by analysts and detectives
- Conduct Pod missions on areas where a high-crime incident has occurred
- Analyze surveillance cameras and partner with patrolmen on-scene to provide further detailed information of possible offenders or wanted vehicles
- Preserve the public peace, protect life and property
- Assist with dispatched calls, assist in surveil lancing local fire department, emergency calls
- Assist local and federal agencies in criminal investigations
011th District Patrolman
Chicago Police Department
02.2019 - 01.2022
- Investigate criminal traffic offenses
- Made arrests for violations of criminal laws and conducted background investigations
- Respond to and investigated security and burglar alarms
- Searched vehicles, buildings, homes and property for evidence and stolen property
- Apprehend suspects, prepared case reports, and testified in courtroom hearings
- Adhere to all safety protocols and properly handled all equipment, weapons and materials
- Directed and controlled crowds during unrest, parades funeral, processions, and sporting events
- Gathered preliminary investigation information as a first responder to crime scenes
- Coordinated criminal investigation with special emphasis on vehicle theft/ carjacking, aggravated battery, and homicide cases
- Enhanced communication with the public through community policing initiatives and attending neighborhood meetings.
- Provided support to victims of crime, offering guidance on available resources and assistance programs.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Surgical Technologist
Christ Medical Hospital
02.2014 - 12.2018
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
- Collaborated effectively with multidisciplinary teams to optimize patient care before, during, and after surgery.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Education
Criminal Intelligence Systems Operating Policies Certifications -
Chicago Police Department
Chicago, IL01.2019
Certified - Certified Sterile Processing Technician
Christ Medical Center
Oak Lawn, IL02-2017
State Certified Surgical Technologist -
Midwestern Career College
01.2017
Certified Nursing Assistant -
Resurrection Hospital
01.2006
General Courses -
Morton College
01.2002
Skills
- Excel
- Microsoft
- Power Point
- Arrest Technique
- Evidence Collection
- Patrol Procedures
- Crime Scene Processing
- Tactical Policing
- Search and Seizures
- Warrants
- Administrative Duties
- Surveillance Cameras
- Caboodle
- Jasper
- ShotSpotter
- Customer Service
- Computer Skills
- Data Entry
- Office Administration
Awards
- HONORABLE MENTION, 03/18/22
- CRIME REDUCTION AWARD, 2019
- HONORABLE MENTION, 12/30/19
Personal Information
Employee ID: #125193 Star: 18033
Accomplishments
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant Secretary Detective Division Area Four
Chicago Police Department
07.2022 - Current
011th District Strategic Decision Support Center
Chicago Police Department
01.2021 - 07.2022
011th District Patrolman
Chicago Police Department
02.2019 - 01.2022
Surgical Technologist
Christ Medical Hospital
02.2014 - 12.2018
Certified Nursing Assistant -
Resurrection Hospital
General Courses -
Morton College
Criminal Intelligence Systems Operating Policies Certifications -
Chicago Police Department
Certified - Certified Sterile Processing Technician
Christ Medical Center
State Certified Surgical Technologist -
Midwestern Career College
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