Maria Guenther
Customer Service / Food Industry
Tracy,CA
Summary
Food Server with banquet management background. Extensive experience catering parties that served more than 300 guests. Customer relations, floor planning and menu development expertise. Highly proactive manager with 30+ years of experience in team leadership in food serving and customer service industry. Background includes sales, management and customer service in fast-paced settings. Highly proactive manager with 30+ years of experience in team leadership in food industry. Background includes sales, management and customer service in fast-paced settings. Experienced server/manager with over 30+ years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
30
30
years of professional experience
Work History
Food Server/Restaurant Manager
Peter D's Restaurant
San Francisco, California
06.1984 - 05.2018
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Carefully interviewed, selected, trained and supervised staff.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Completed efficient table resets by wiping down surfaces and refilling condiments.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Organized and replenished supplies at food stations to optimize team performance.
- Greeted and maintained relationships with regular customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Food Server/Catering Coordinator
JoAnn's Cafe
South San Francisco, CA
12.1999 - 06.2014
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Cleared dishes and glassware quickly following each course.
- Arranged linens and table settings according to seating plan and event theme.
Education
High School Diploma -
Terra Linda High School
San Rafael, CA 05.1982 - 08.1986
contact information
please contact me at:
cell: (925) 605-6526
email: Mariaguenther2@icloud.com
email 2: Mrsmariaguenther@gmail.com
available to work in most bay area locations with open availability.
Skills
Customer Service
undefinedTimeline
Food Server/Catering Coordinator
JoAnn's Cafe
12.1999 - 06.2014
Food Server/Restaurant Manager
Peter D's Restaurant
06.1984 - 05.2018
High School Diploma -
Terra Linda High School
05.1982 - 08.1986
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