Maria Guergues
Cairo
Summary
Joined Hilton PBI in November 2024. Throughout my Journey, I managed to utilize all the learning and competencies that I gained throughout my academic year within the dual degree program between Ain Shams University and Poitiers University in France (Department of International Management and Commerce) to overachieve all matrices and targets while adding value to Hilton's customers and our internal business & stakeholders.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Hilton PBI
Florida, US
11.2024 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Developed strong rapport with customers and created positive impression of business.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
Educational Assistant
Lychee Albert Camus International School
Cairo, Egypt
09.2023 - 06.2024
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported student learning objectives through personalized and small group assistance.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Reported on student progress, behavior, and social skills to parents.
Customer Service
HSBC Bank
Cairo, Egypt
10.2022 - 08.2023
Leader
Zodiacs Life
Egypt
10.2021 - 06.2022
- organizing scout activities and camps for kids and teenagers at Lycee Albert Camus school and Evolution school ( LVNG ), helping them to improve their personal and responsibility skills.
Marketing and Sales Intern
Beacon FinTrain
Egypt
08.2021 - 09.2021
- assisted in marketing and promotional activities
- supported the marketing team in daily administrative tasks
Customer Service
Credit Agricole Bank
Egypt
08.2019 - 09.2019
- Serviced high volume of calls while providing excellent customer service.
- Managed customer service inquiries and complaints for customer satisfaction.
- Provided friendly, helpful customer service to over 200 customers daily.
Education
Bachelor of Administration - Business Administration And Management
DGCI
Egypt , France07-2022
Thanaweya Amma -
Notre Dame Des Apôtres - Zeitoun
Egypt07-2018
Skills
- adaptable
- Creative thinking
- Flexible hours
- Multitasking Abilities
- Relationship building
- Team collaboration
- Hospitality and accommodation
- Friendly and helpful
- Strong communication and interpersonal skills
- Reliable and responsible
- microsoft skills ( PP, Excel,)
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Timeline
Sales Assistant
Hilton PBI
11.2024 - Current
Educational Assistant
Lychee Albert Camus International School
09.2023 - 06.2024
Customer Service
HSBC Bank
10.2022 - 08.2023
Leader
Zodiacs Life
10.2021 - 06.2022
Marketing and Sales Intern
Beacon FinTrain
08.2021 - 09.2021
Customer Service
Credit Agricole Bank
08.2019 - 09.2019
Bachelor of Administration - Business Administration And Management
DGCI
Thanaweya Amma -
Notre Dame Des Apôtres - Zeitoun
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