Maria Guerra
Reedley,CA
Summary
Highly accomplished and results-oriented Management professional offering 30 years of progressive experience in leading and motivating teams to achieve strategic objectives. Proven ability to drive operational efficiency, improve performance metrics, and foster collaborative work environments. Expertise spans team leadership, project management, process improvement, and customer relations. Seeking a challenging Management role where extensive leadership skills and a commitment to excellence will contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Route Service Manager
Ontrac
04.2020 - Current
- Responsible for hiring, training and development of all drivers
- Resolved customer complaints and issues to customer satisfaction
- Always maintain a positive attitude
- Interacted closely with Ops manager to ensure satisfactory business procedures
- Providing excellent customer service always exceeding every customer expectation
- Maintaining excellent record keeping with manifests, payroll, and loss prevention reports
- Execute and monitor quality control measures
- Managed multiple driver routes during high volume season
- Preparing regular reports on key performance indicators (KPIs): Analyzing data related to efficiency, customer satisfaction, and safety.
Store Manager
Family Dollar
07.2012 - 03.2020
- Responsible for all operations of the business hiring firing, onboarding, and development of all associates
- Complete bank deposits, morning checklist on equipment to ensure they are working at full capacity for the day
- Pulled daily sales, loss prevention reports to identify any discrepancies with drawer, merchandise handling and sales daily.
- Weekly conference calls to discuss projections, sales, and company goals/expectations
- Managing a schedule and providing exceptional interpersonal customer service in addition to external customers
Career Counselor
Employment Connection, CSET
03.2008 - 07.2012
- Administering and interpreting career assessments: Using tools like interest inventories, aptitude tests, and personality assessments to help clients gain self-awareness and explore career options.
- Developing career action plans: Collaborating with clients to create realistic and achievable steps towards their career goals.
- Providing support for career transitions: Helping clients navigate job loss, career changes, and re-entry into the workforce.
- Addressing barriers to employment: Identifying and helping clients overcome obstacles such as lack of experience, skills gaps, or personal challenges.
- Maintaining confidential client records: Documenting sessions and progress accurately and ethically.
- Making referrals to other resources: Connecting clients with relevant support services such as mental health counseling, financial aid, or vocational rehabilitation.
Education
Associates of SCIENCE - BUSINESS
Heald Business College
03.2003
Skills
- Bilingual in Spanish
- Microsoft Word and Excel proficient
- Time Management
- Customer Service
- Problem Solving
- Interpersonal Skills
- Exceptional communication
- Conflict resolution
- KPI analysis
- Route planning
- Team management
- Operational efficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Route Service Manager
Ontrac
04.2020 - Current
Store Manager
Family Dollar
07.2012 - 03.2020
Career Counselor
Employment Connection, CSET
03.2008 - 07.2012
Associates of SCIENCE - BUSINESS
Heald Business College
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