Maria Guerra
San Antonio,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hardworking machine operator well-versed in keeping components running at peak levels to produce high-quality products. Comfortable working alone or with team members to identify and resolve defects. Expert approach to tackling maintenance and inspection tasks.
Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing many years of related experience, including measuring and cutting materials, operating equipment, and following work instructions.
Hands-on machine operator offering several years of experience working in manufacturing settings and operating machinery for production. Demonstrates mastery of complex mathematical concepts and gauging techniques to inspect parts and conduct measurements. Detailed individual proficient in cleaning and disassembling machines.
Hardworking General Laborer with dedicated work ethic and solid industry background. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Reliable and works well in varying conditions.
Overview
12
12
years of professional experience
Work History
Machine Operator
Chobani
Kimberly, Idaho
08.2024 - 09.2025
- Operated machinery to produce yogurt and dairy products efficiently.
- Monitored equipment performance to ensure optimal operation and safety standards.
- Conducted routine maintenance on machines to prevent downtime and maintain quality.
- Adhered to safety protocols to maintain a secure working environment for all staff.
- Inspected finished products for quality assurance before packaging and distribution.
- Trained new operators on equipment operation and safety procedures effectively.
- Assisted in troubleshooting machine issues to minimize production delays and disruptions.
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
- Load raw materials into machines according to specified measurements.
- Comply with company policies regarding quality control procedures.
- Monitor the feed and speed of machines during the machining process.
- Prepared machine for production processes by equipping with required tools and parts.
- Inspect finished workpieces to ensure conformance with specifications.
- Record production information such as quantities produced and materials used on daily logs.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Monitored and observed production line to watch for pile-ups and jams.
- Troubleshoot malfunctions in equipment or processes.
- Verified production orders prior to starting set-up.
- Collaborate with other departments when necessary for successful completion of projects.
- Keep detailed reports of maintenance activities performed on machinery.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
General Manager
Dollar General
San Antonio, Texas
03.2020 - 08.2024
- Directed daily operations to ensure efficient store management and customer satisfaction.
- Managed inventory processes to maintain optimal stock levels and reduce shrinkage.
- Oversaw staff scheduling to ensure adequate coverage during peak hours.
- Trained and mentored team members on company policies and operational procedures.
- Implemented promotional strategies to enhance product visibility and sales performance.
- Conducted regular audits of store appearance and compliance with safety standards.
- Collaborated with district managers to align store goals with corporate objectives.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Customer Service Lead
Home Depot
San Antonio, Texas
05.2013 - 08.2019
- Supervised daily operations of customer service department.
- Trained new staff on customer interaction protocols.
- Resolved complex customer complaints effectively and efficiently.
- Implemented best practices for improving service quality.
- Monitored performance metrics and provided feedback to team members.
- Collaborated with management to enhance customer service strategies.
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Directed customer service staff activities, including training, coaching and performance management.
- Consulted with customers regarding needs and addressed concerns.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Handled customer inquiries and complaints in a professional manner.
General Manager
IHOP
San Antonio, Texas
04.2013 - 08.2018
- Directed daily operations to ensure efficient store management and customer satisfaction.
- Managed inventory processes to maintain optimal stock levels and reduce shrinkage.
- Oversaw staff scheduling to ensure adequate coverage during peak hours.
- Trained and mentored team members on company policies and operational procedures.
- Implemented promotional strategies to enhance product visibility and sales performance.
- Collaborated with district managers to align store goals with corporate objectives.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
Education
Cigarroa High School
Skills
- Inventory control
- Budget management
- Staff scheduling
- Sales forecasting
- Vendor negotiation
- Customer relationship management
- Operational efficiency
- Service quality enhancement
- Business development planning
- Employee training
- Team building
- Problem solving
- Time management
- Effective communication
- Conflict resolution
- Performance evaluation
- Staff development
- Advertising and marketing
- Staff motivation
- Staff training and development
- Leadership
- Staff supervision
- Loss prevention
Languages
- Spanish
- English
Timeline
Machine Operator
Chobani
08.2024 - 09.2025
General Manager
Dollar General
03.2020 - 08.2024
Customer Service Lead
Home Depot
05.2013 - 08.2019
General Manager
IHOP
04.2013 - 08.2018
Cigarroa High School