Summary
Work History
Education
Skills
Timeline
Generic

Maria Guerrero

Front Dental Associate/ Customer Service Associate
Loganville,GA

Summary

Front Desk Dental Associate and Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Customer Service Associate

EKC ENTERPRISES INC
Boca Raton, FL
09.2007 - 04.2023
  • Developed and actualized customer service initiatives to decrease wait times.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Front Desk Associate

Dental Office
Fort Lauderdale, FL
06.2013 - 12.2021
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Collected room deposits, fees and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Checked pat
  • Checked patient insurance, demographic and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Education

High School Diploma -

Piscataway Township High School
Piscataway, NJ
09.1982 - 06.1986

Medical - Medical Assitant

Everest UNIVERSITY
Fort Lauderdale, FL
06.2008 - 04.2009

Skills

Complaint resolution

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Timeline

Front Desk Associate

Dental Office
06.2013 - 12.2021

Medical - Medical Assitant

Everest UNIVERSITY
06.2008 - 04.2009

Customer Service Associate

EKC ENTERPRISES INC
09.2007 - 04.2023

High School Diploma -

Piscataway Township High School
09.1982 - 06.1986
Maria GuerreroFront Dental Associate/ Customer Service Associate