Maria Guevara
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Assistant to the Owner
Private Family Home
08.2024 - 12.2024
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Sourced and ordered office equipment and supplies.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
Equity Research Assistant
Aston Carter
08.2023 - 02.2024
- Generated comprehensive reports on portfolio performance and risk assessment.
- Monitored market trends and news to identify emerging opportunities.
- Evaluated the performance of existing investments and adjusted accordingly.
- Tracked prices, yields, and other trends to correctly interpret impacts on investment programs.
- Helped clients make optimal decisions on amounts and timing of capitalization.
- Assisted in preparing client presentations, tailoring content for specific audience needs and objectives.
Customer Service Representative Agent
Aston Carter
07.2022 - 08.2023
- Verified client information via email, ensuring accuracy and compliance with company standards
- Consistently met or exceeded weekly loan targets, demonstrating strong performance and reliability
- Delivered high-quality customer service when responding to inquiries from both internal and external clients
- Drafted memos, letters, and reports on behalf of supervisors or managers
- Supported peers through knowledge-sharing sharing, and collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Administrative Assistant
Bonilla Home Improvement
03.2021 - 06.2022
- Prepared meeting agendas, recorded minutes, and distributed documentation to attendees
- Scheduled appointments, managed tasks, ensuring timely project completion
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data, and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Loan Specialist
Fast Auto Loans
02.2018 - 03.2021
- Explained very technical financial information to applicants in easy-to-understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine the feasibility of granting loans.
- Effectively managed time and resources to maintain a high level of productivity while ensuring attention to detail in every aspect of the loan process.
- Proactively identified potential delinquent accounts, implementing early intervention strategies to mitigate risk exposure for the company.
Retail Sales Associate
The Children's Place
09.2016 - 03.2018
- Assisted customers in identifying and purchasing desired merchandise, enhancing shopping experience
- Advised customers on product choices and promotions, boosting sales and customer satisfaction
- Managed inventory and requested new stock, ensuring product availability and organization
- Maintained store cleanliness, contributing to a welcoming shopping environment
- Enhanced customer satisfaction by providing personalized shopping experiences and exceeding sales targets
Education
HIGHSCHOOL DIPLOMA -
Freedom High School
Woodbridge, VA06.2016
Skills
- Maintaining schedules
- Office management
- Document preparation
- File organization
- Tech-savviness
- Time management
- FLUENT IN SPANISH
- Filing and data archiving
Certification
- First Aid Certification
Languages
Spanish
Native or Bilingual
Timeline
Personal Assistant to the Owner
Private Family Home
08.2024 - 12.2024
Equity Research Assistant
Aston Carter
08.2023 - 02.2024
Customer Service Representative Agent
Aston Carter
07.2022 - 08.2023
Administrative Assistant
Bonilla Home Improvement
03.2021 - 06.2022
Loan Specialist
Fast Auto Loans
02.2018 - 03.2021
Retail Sales Associate
The Children's Place
09.2016 - 03.2018
- First Aid Certification
HIGHSCHOOL DIPLOMA -
Freedom High School
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