Maria Gurrola
Cicero,IL
Summary
Meticulous Attendance Clerk in charge of large attendance datasets, maintaining and tracking delinquency trends for 300-person student body. Proficient in online attendance tracking and management protocol, handling sensitive personal documents and details pertaining to student circumstances with discretion. Personable and empathetic liaison with approachable demeanor when making calls to parents regarding attendance-related concerns.
Overview
23
23
years of professional experience
Work History
Attendance Clerk
Cicero District 99
08.2006 - 06.2017
- Provided timely notifications to parents about unexcused absences, resulting in improved parental involvement in their child's schooling process.
- Input daily attendance information into office database for District 99-student school.
- Assisted in maintaining a positive school environment by participating in disciplinary actions related to attendance issues.
- Maintained confidentiality when dealing with sensitive information pertaining to student and family situations related to absences or tardiness.
- Added, modified and purged file entries.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Aided school administration during emergency drills by providing accurate attendance information of students and ensuring their safety.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Called parents and guardians to inquire about late or truant students.
- Checked records for accuracy and completeness, and corrected errors.
- Exercised leadership capabilities by inspiring students
Customer Service Cashier
Buy Buy Baby
03.2014 - 08.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers during breaks
- Demonstrated versatility by cross-training
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
Target
08.1999 - 10.2013
- Participated in multi-functional enhance overall customer satisfaction
- Answered constant flow of customer calls promptly
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered prompt service to prioritize customer needs
- Escalated major issues to a supervisor as needed
- Monitored cash drawers and maintained adequate cash
- Manage replacement of damaged or missing products
- Managed high-stress situations under pressure while resolving disputes or conflicts.
- Paid attention to detail while completing assignments.
Business Office Assistant
Renaissance At Midway Nursing Facility
05.2004 - 01.2005
- Answered and managed incoming and outgoing calls while recording accurate messages for office staff.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Streamlined office operations by implementing efficient filing systems and organizational practices.
- Processed incoming and outgoing mail and packages.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and stocked, placing orders promptly to replenish materials.
- Kept reception area clean and neat to give visitors positive visiting experience.
- Passionate about learning and committed to continual improvement.
Education
Associate of Applied Science - Criminal Justice
St. Agustine College
Chicago, ILCertificate - Business Administration
Paul Simon Chicago Job Corps
Chicago, IL 6063205.2005
High School Diploma -
Morton High School
Cicero, IL06.1998
Skills
Data entry
File Management
Customer Service
Truancy reporting
Strong Organization
Multi-Line Phone Systems
Point Of Sale
Team Collaboration
Administrative Support
Multitasking
Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Buy Buy Baby
03.2014 - 08.2014
Attendance Clerk
Cicero District 99
08.2006 - 06.2017
Business Office Assistant
Renaissance At Midway Nursing Facility
05.2004 - 01.2005
Customer Service Representative
Target
08.1999 - 10.2013
Associate of Applied Science - Criminal Justice
St. Agustine College
Certificate - Business Administration
Paul Simon Chicago Job Corps
High School Diploma -
Morton High School
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