Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Gutarova

Maria Gutarova

Holden,MA

Summary

Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.

Overview

9
9
years of professional experience

Work History

Customer Experience Specialist

Stainless Steel Coatings
06.2018 - 11.2023
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Delivered informative presentations at trade shows, generating interest in the brand and its products.
  • Generated leads through networking activities at industry events, resulting in increased business opportunities.
  • Conducted market research to identify emerging trends and make strategic adjustments to marketing efforts accordingly.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.

Member Services Representative

Tufts Health Plan
09.2016 - 05.2017
  • Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
  • Streamlined claim processing for quicker reimbursements, diligently reviewing submitted documentation.
  • Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
  • Facilitated timely issue resolution, coordinating with diverse departments and healthcare providers as needed.

Customer Support Technician

Withings, Inc.
06.2015 - 03.2016
  • Point of contact for Android related issues for all products.
  • Improved customer satisfaction by promptly addressing and resolving technical issues.
  • Streamlined troubleshooting processes for quicker resolution times and increased customer satisfaction.
  • Collaborated with team members to increase overall productivity and deliver exceptional support service.
  • Streamlined app development process for increased efficiency and faster timetomarket.

Customer Service Representative

Handy, Inc.
10.2014 - 04.2015
  • Took inbound sales calls
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Arts - Communication

University of Massachusetts
Amherst, MA

Skills

  • Salesforce Knowledge
  • Knowledge of Web content and design
  • CRM Software
  • Customer Service
  • Adaptability
  • Microsoft Office
  • Positive Attitude
  • Promotional Support
  • Russian Fluency

Languages

French
Limited Working
Russian
Native or Bilingual

Timeline

Customer Experience Specialist

Stainless Steel Coatings
06.2018 - 11.2023

Member Services Representative

Tufts Health Plan
09.2016 - 05.2017

Customer Support Technician

Withings, Inc.
06.2015 - 03.2016

Customer Service Representative

Handy, Inc.
10.2014 - 04.2015

Bachelor of Arts - Communication

University of Massachusetts

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Maria Gutarova