Maria Gutierrez
Austin,TX
Summary
Reliable Medical Support professional with over 12 years of experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Harbor Health
03.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Provided excellent customer service to patients and medical staff.
Medical Assistant
Seton (Ascension) Surgical Group- Urology Department
12.2020 - 03.2022
- Assist with treatments ordered by provider as supervised by provider or registered nurse
- Perform select clinical duties
- Interview patients, measure vital signs, and record information on patients' charts
- Prepare treatment rooms for examination of patients
- Perform basic clerical duties including answering the phone, maintaining records, and filing
- Perform basic materials management functions to include ordering and stocking of supplies
- Assist with maintaining a clean and orderly environment
- May document the provider's encounter with patients
- List all proper diagnoses and symptoms, as well as follow-up instructions and prescriptions, as indicated by the provider
- Transcribe patient orders including, but not limited to, laboratory tests, radiology tests and medication
- Obtain prior authorization for in office procedures, imaging and or medications.
Lead Medical Assistant
Seton Orthopedic & Sports Medicine
10.2017 - 11.2020
- In charge of provider's schedule
- Manage injectable medication authorization
- Perform a variety of orthopedic related activities including applying and removing dressings, removing sutures/staples, applying and removing casts and splints
- Assist physician in back office duties including rooming patients, taking vital signs, patient history, and assisting with minor procedures
- Lead or coordinate shift operations of assigned activities, resources, and/or associates
- Serve as a technical or functional resource and perform similar duties with staff
- Assign, monitor and review progress of work
- Monitor and report compliance with policies and/or procedures
- Oversee and evaluate orientation and training of assigned associates
- Inventory clinical supplies and place supply orders to maintain desired levels
- Receive and organize the handling of medication samples.
Research Assistant
UTHSCSA
10.2016 - 03.2017
- Work with a research project focused on diabetes, recruit patients for services
- Keeps supplies ready by inventorying stock; placing orders; verifying receipts
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
- Maintains a safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations
- Maintains patient confidence and protects operations by keeping patient care information confidential
- Serves and protects physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Medical Assistant
Nova Medical Center
11.2011 - 10.2016
- Vitals, injections, EKG, blood work, drug testing, physicals
- Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries
- Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment
- Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment
- Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing laboratory tests on the premises; disposing of contaminated supplies; sterilizing medical instruments; administering medications on the premises; authorizing drug refills as directed; telephoning prescriptions to pharmacies; drawing blood; preparing patients for x-rays; taking electrocardiograms; removing sutures; changing dressings
- Educates patients by providing medication and diet information and instructions; answering questions
- Completes records by recording patient examination, treatment, and test results
- Generates revenue by recording billing information of services rendered; completing insurance forms; responding to insurance and other third-party inquiries
- Front Office- check in, check out, answer busy phone lines, fax, file, and medical records
- Office Manager- managed over 8 employees
- Administer, direct and coordinate activities of the clinic
- Provide thorough supervision for day-to-day operations of the facility in accordance with policies
- Actively maintain up-to-date knowledge of applicable state and Federal laws and regulations
- Jump in to fill gaps for on call rotation when necessary
- Made sure the front and back office ran smoothly, assist with patient referrals, Physician requests, and replied to a busy email.
Education
Diploma -
Everest Institute
Austin, TX09.2011
Diploma -
Jack C. Hays High School
Kyle, TX08.2009
Skills
- HIPAA Compliance
- Multitasking ability
- Customer Service
- Patient Care Coordination
- Organizational Skills
- Medical Terminology
- Vital Sign Monitoring
- Direct Patient Care
- Clinical Documentation
- Electronic Medical Records
Certifications Training
- Medical Assistant
- First Aid Certification
- OSHA Certified
- DOT Collector Certification
- CPR
Administrative Skills
- Medical Terminology
- Health Records Management
- Reception and Phone Skills
- Appointment Scheduling
- Bookkeeping and Basic Accounting
- MS Office
- HIPPA Compliant
- Phone etiquette
References
- Anisa Garcia PA 830-261-0346
- Asheley DiMeola DO 540-239-7764
- Christina Sheely DO5 12-395-4314
- Amanda Padilla 512-825-3924
Certification
- CCMA - Certified Clinical Medical Assistant
- RMA - Registered Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Harbor Health
03.2023 - Current
Medical Assistant
Seton (Ascension) Surgical Group- Urology Department
12.2020 - 03.2022
Lead Medical Assistant
Seton Orthopedic & Sports Medicine
10.2017 - 11.2020
Research Assistant
UTHSCSA
10.2016 - 03.2017
Medical Assistant
Nova Medical Center
11.2011 - 10.2016
Diploma -
Everest Institute
Diploma -
Jack C. Hays High School
- CCMA - Certified Clinical Medical Assistant
- RMA - Registered Medical Assistant
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