Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maria Gutierrez

Summary

Dynamic Office Manager and Senior Customer Service Specialist at Trend USA, adept at enhancing team productivity and delivering exceptional customer service. Proficient in CRM software and logistics management, I streamlined operations and improved order fulfillment processes, ensuring client satisfaction and operational efficiency. Recognized for effective communication and conflict resolution skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Office Manager /Senior Customer Service Specialist

Trend USA
08.2005 - Current
  • Overseeing daily operations
  • Managing staff
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • HR duties Payroll, employee benefits
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records. performed background checks for installers for the Lowes program.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • accounting duties
  • daily invoicing, issuing credit memo
  • Maintained accurate financial records by reconciling accounts, generating revenue reports,month end reports and monthly sales and yearly reports.
  • Provide exceptional customer service for both Trend USA and Lowes clients when addressing client inquiries or concerns via telephone or email correspondence. Handled sensitive customer data responsibly for both Trend USA and Lowes, adhering strictly to privacy regulations and safeguarding confidential information from unauthorized access or disclosure.
  • Responsible for handling high volume of Inbound/outbound calls for Trend USA and Lowes customers
  • answer customer calls promptly and professionally
  • Entered Trend USA and Lowes customer data into system and communicated,documented and updated service concerns with the correct department.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Processed, scheduled and executed customer orders for new and established customers.
  • receive b2b orders and enter orders in Zoho
  • confirm inventory and provide detailed confirmation to customer regarding the status of their orders.
  • Processed all shipping/receiving/Inventory control transactions and documents in system.
  • create pick list, packing list, shipping documents
  • scheduling of trucks
  • receive inventory in system
  • cycle counts
  • perform bin location movements in system
  • weekly and monthly inventory reports
  • year-end inventory audits


Education

Chaffey College
Rancho Cucamonga, CA

Skills

  • Exceptional Customer Service
  • Administrative Coordination
  • Effective Organization
  • Office Management Skills
  • Proficient in Computer Applications
  • CRM Software Proficiency
  • Conflict Resolution Techniques
  • Logistics Management
  • Order Management
  • Effective Communication
  • Accurate Data Entry
  • Effective Active Listening
  • Analytical Problem Solving
  • Efficient Typing Speed
  • Professional Phone Communication
  • Results-Driven
  • Billing management
  • Effective Call Management
  • Data Spreadsheet Management
  • Computer skills
  • Remote Work Readiness
  • Order Fulfillment
  • Document and records management
  • Office Management
  • Data Privacy Management
  • Order Processing Proficiency
  • Billing Adjustments

Certification

Payroll

Timeline

Office Manager /Senior Customer Service Specialist

Trend USA
08.2005 - Current

Chaffey College

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Maria Gutierrez