MARIA GUTIERRREZ
San Antonio
Summary
Proven track record of enhancing cleanliness and customer satisfaction at HEB Warehouse, demonstrating exceptional attention to detail and problem-solving skills. Skilled in cleaning, sanitizing, and ensuring OSHA compliance, while fostering team collaboration. Achieved a significant increase in efficiency, underscoring a commitment to excellence and dependability in fast-paced environments.
Overview
28
28
years of professional experience
Work History
CUSTODIAL
HEB Warehouse
05.2024 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Reported vandalism or other damage to property to supervisor.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained floor cleaning and waxing equipment.
- Supervised supplies in inventory and submitted reorder requests.
RECIVING LIFT OPERATOR
HEB Warehouse
06.2023 - 06.2024
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
INVITORY COUNTER
HEB Warehouse
04.2022 - 06.2023
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Maintained stock and replenished workstation products.
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
- Successfully sold [Number] units per month and met sales goals set by management.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
RECIVING HAULER
HEB Warehouse
03.2021 - 04.2022
- Maintained detailed records of all completed jobs, including mileage, materials hauled, and delivery locations.
- Developed strong relationships with clients by providing reliable service that consistently met their needs.
- Completed [Number] hauling route assignments per week.
- Represented company using professional demeanor in interactions.
- Supported warehouse operations by organizing materials, preparing shipments, and assisting with inventory management when needed.
- Improved safety standards with regular vehicle maintenance checks and adherence to company protocols.
- Ensured compliance with weight restrictions by accurately weighing loads before transport.
- Moved items weighing up to [Number] pounds using safe lifting strategies.
- Assisted in training new haulers on proper procedures, safety guidelines, and company policies.
HOUSEKEEPING
HEB Warehouse
02.2018 - 03.2021
- Collaborated with housekeeping and maintenance staff to ensure timely room preparation and issue resolution.
- Ensured excellent communication with homeowners regarding scheduling changes or specific requests for housekeeping services.
- Streamlined communication between housekeeping staff and front desk personnel regarding room statuses.
- Reduced employee turnover rate with thorough training programs and ongoing support for housekeeping staff.
- Collaborated with maintenance and housekeeping teams.
Cashier
HEB Grocery Store
01.2017 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Assistant Manager
Sonics Drive In
04.2013 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
CARE GIVER
Amistad HOME HEALTH
01.2010 - 04.2013
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
Owner
EL PARRILLADA EL 83
04.2005 - 11.2010
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
Dispatch Manager
M&S Trucking
01.2001 - 08.2005
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
DISPATCHER
M&S Trucking
07.1998 - 01.2001
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
General Manager of Operations
Churches Chicken
02.1998 - 04.2000
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Cashier
CHURCHES CHICKEN
03.1996 - 02.1998
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
GED -
JOHN ADAMS HIGH
Zapata, TXSkills
- Cleaning and sanitizing
- Work independently
- Responsible and Dependable
- Customer Service
- Attention to Detail
- Problem-Solving
- Time Management
- Team Collaboration
- Work Orders
- Employee Training
- Equipment Inspection
- Restroom Servicing
- Trash Collection
- OSHA Compliance
I AM BILINGUAL
I AM FLUENT IN ENGLISH AND SPANISH
Timeline
CUSTODIAL
HEB Warehouse
05.2024 - Current
RECIVING LIFT OPERATOR
HEB Warehouse
06.2023 - 06.2024
INVITORY COUNTER
HEB Warehouse
04.2022 - 06.2023
RECIVING HAULER
HEB Warehouse
03.2021 - 04.2022
HOUSEKEEPING
HEB Warehouse
02.2018 - 03.2021
Cashier
HEB Grocery Store
01.2017 - 02.2018
Assistant Manager
Sonics Drive In
04.2013 - 04.2017
CARE GIVER
Amistad HOME HEALTH
01.2010 - 04.2013
Owner
EL PARRILLADA EL 83
04.2005 - 11.2010
Dispatch Manager
M&S Trucking
01.2001 - 08.2005
DISPATCHER
M&S Trucking
07.1998 - 01.2001
General Manager of Operations
Churches Chicken
02.1998 - 04.2000
Cashier
CHURCHES CHICKEN
03.1996 - 02.1998
GED -
JOHN ADAMS HIGH