Summary
Overview
Work History
Education
Skills
Timeline
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Maria Guzman

The Bronx,NY

Summary

Dynamic Utility Technician with SBM Management, recognized for meticulous floor and carpet maintenance. Proven ability to enhance client support through effective communication and organizational skills. Adept at multitasking in fast-paced environments, ensuring cleanliness and operational efficiency. Committed to fostering positive customer relationships while executing high-quality service.

Overview

9
9
years of professional experience

Work History

Utility Technician

SBM Management
05.2024 - Current
  • Floor maintenance included but not limited to strip, wax, buff, machine scrub.
  • Carpet maintenance- public and non public areas using extraction and bonnet procedures
  • Grounds maintenance- snow removal and power wash side walks.
  • Stainless cleaning.
  • Floor Machine operator
  • Window Cleaning

Host

Sodexo USA
10.2023 - 05.2024
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Host

Jose Andres
01.2019 - 08.2022
  • Opened and closed seating sections according to volume of guests.
  • Answered phone calls to take orders, give information and document reservations.
  • Promoted business loyalty by fostering positive customer relationships.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Front Desk Receptionist

Pio, Pio Restaurant
03.2016 - 08.2022
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Completed all tasks in compliance with company policies and procedures.

Education

No Degree - Nursing

Lizeo Anantonia Gullon
Dominican Republic
05-2013

Skills

  • Client support
  • Organizational
  • Meticulous attention to detail
  • Efficient multitasking
  • Active listening
  • Effective communication

Timeline

Utility Technician

SBM Management
05.2024 - Current

Host

Sodexo USA
10.2023 - 05.2024

Host

Jose Andres
01.2019 - 08.2022

Front Desk Receptionist

Pio, Pio Restaurant
03.2016 - 08.2022

No Degree - Nursing

Lizeo Anantonia Gullon

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