Maria Guzman
Riverview,FL
Work Preference
Summary
Results-driven customer service specialist skilled in payment processing and claims management. Bilingual in Spanish and English, with a strong ability to resolve complex issues and build lasting customer relationships. Expertise in generating accurate reports and maintaining financial oversight, leading to improved operational efficiency.
Overview
15
15
years of professional experience
Work History
Cash Receipts
Advantage Solutions
11.2022 - Current
- Processed daily check and wire transfer transactions to ensure timely cash flow.
- Monitored and tracked pending payment processes to facilitate prompt resolution.
- Updated monthly reports with precision for stakeholder review and decision-making.
EV Concierge - Service Advisor
Reliance One
11.2021 - 06.2022
- Processed contacts via chat and phone calls between authorized dealers and customers to schedule services, followed up to ensure service completion.
- Reviewed and updated customer claims for accuracy and completeness to facilitate prompt processing.
- Updated and created cases for customer service requests to ensure timely resolution.
Account Receivable - Collector
Cintas Corporation
03.2019 - 05.2020
- Monitored monthly payments to ensure accuracy and compliance.
- Provided detailed customer reports to support team decision-making.
- Set up accounts for automatic payments and performed clerical tasks to streamline operations.
Debt Collector - Client Service Representative
Sherloq Solution Inc.
01.2016 - 01.2019
- Communicated with clients to negotiate payment arrangements effectively.
- Managed accounts to facilitate timely debt recovery processes.
- Collected medical bills from patients, ensuring timely payments to support organizational cash flow.
- Assisted patients with payment options while updating demographics and providing necessary information to enhance patient experience.
- Maintained detailed records of interactions and payments in company systems.
Customer Service Representative
Construct Corp.
01.2015 - 12.2015
- Evaluated background checks, urinalysis tests, and job assignments to ensure compliance with company standards.
- Maintained and updated database records to ensure accuracy and availability of information.
- Recruited employees for construction jobs to meet project staffing needs.
- Conducted research on potential contract opportunities to identify options aligning with organizational goals.
Customer Service Representative
Interlock systems of Florida
09.2011 - 12.2014
- Supervised employees and trained customers on equipment usage, enhancing customer experience.
- Trained new customers on vehicle equipment installations to ensure proper usage and satisfaction.
- Update customer info and receive payment.
- Handled employee reviews, scheduling, timesheets, vacation and time-off.
- Progress reports for equipment maintenance, Managed inventory levels to ensure adequate supply for operations, and Analyzed income profit and loss margins to assess financial performance..
- Filed daily reports for Florida DMV to maintain compliance and accurate records.
Education
Associate of Science - Communication skills - ENGLISH as second language
Hillsborough Community College
FL, USA01-2008
Associate of Science - ELI Program - English Language Institute
University of South Florida
FL, USA01-2004
Bachelor of Arts - Human Resources
University Simon Rodriguez
Caracas, Venezuela01-2001
Skills
- Accurate reporting
- Transaction tracking
- Cash flow management
- Claims management
- Financial reporting
- Accurate reporting
- Financial analysis
- Database management
- Data management
- [Type] Software Proficiency
- Organization
- Teamwork
- Relationship management
- Customer database management
- Excellent communication
- Financial reporting
- Customer database management
Qualifications Summary
Ten years of experience in account management, claims and sales processing, and call-center operations within the Retail, and collection., Bilingual - Spanish and English, Identifying customer needs and presenting appropriate products and services, Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business, Produced monthly company reports for system maintenance and inventory, as well as employee reviews and Profit/loss reports, accounts receivable, Expertise in resolving escalated customer service issues, Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook), Familiar with some Macintosh operating systems
Timeline
Cash Receipts
Advantage Solutions
11.2022 - Current
EV Concierge - Service Advisor
Reliance One
11.2021 - 06.2022
Account Receivable - Collector
Cintas Corporation
03.2019 - 05.2020
Debt Collector - Client Service Representative
Sherloq Solution Inc.
01.2016 - 01.2019
Customer Service Representative
Construct Corp.
01.2015 - 12.2015
Customer Service Representative
Interlock systems of Florida
09.2011 - 12.2014
Associate of Science - Communication skills - ENGLISH as second language
Hillsborough Community College
Associate of Science - ELI Program - English Language Institute
University of South Florida
Bachelor of Arts - Human Resources
University Simon Rodriguez