Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria G. Vasquez Gomez

Cornelius

Summary

Bilingual professional with a proven track record in ensuring seamless patient intake processes and a strong focus on team collaboration. Adaptable to changing needs and dedicated to delivering reliable support. Expertise includes patient registration, insurance verification, and maintaining accurate records. Excellent communication and problem-solving skills, with a positive attitude and commitment to continuous learning and growth in any role within the company.

Overview

11
11
years of professional experience

Work History

Call Center Representative

Team TAG Services, LLC
07.2022 - Current
  • Provided exceptional customer service through effective communication and problem-solving skills.
  • Provided bilingual support to diverse customer base, enhancing communication and satisfaction.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
  • Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
  • Resolved complex issues through active listening, empathetic support, and clear communication with patients.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Assistant Manager

Aspen Dental
11.2020 - 07.2022
  • Led team initiatives to enhance operational efficiency and improve service delivery.
  • Coordinated cross-departmental projects to ensure seamless communication and collaboration among teams.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Implemented performance metrics, driving accountability and aligning team goals with organizational objectives.
  • Coordinated office operations to ensure efficient workflow and enhance team productivity.
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.

Medical Receptionist

OHSU Tuality Primary Care/Immediate Care
01.2014 - 10.2020
  • Company Overview: formally Maple Street Clinic Forest Grove, OR
  • Open/close clinic
  • Interpret/Translate Spanish/English
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.( as needed)
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Distribution of incoming/outgoing faxes
  • Improved patient check-in processes, enhancing overall patient experience and reducing wait times.
  • Create new patient chart
  • Processed insurance verifications and handled billing inquiries with accuracy and efficiency.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Managed patient scheduling and appointment coordination to optimize clinic workflow.
  • Trained new staff on office procedures and patient management systems for seamless operations.
  • Maintained electronic health records (EHR) to ensure compliance with HIPAA regulations.

Education

High School -

Forest Grove High School
Forest Grove, OR
01.2007

Skills

  • Problem-solving skills
  • Multi-line phone systems and Call control
  • Verbal and written communication
  • Appointment scheduling
  • Customer services
  • FLUENT IN Spanish/English
  • Administrative and office support
  • Document and records management
  • Customer data confidentiality and HIPAA compliance
  • Calm and professional under pressure
  • Collaboration and teamwork
  • Data entry

Timeline

Call Center Representative

Team TAG Services, LLC
07.2022 - Current

Assistant Manager

Aspen Dental
11.2020 - 07.2022

Medical Receptionist

OHSU Tuality Primary Care/Immediate Care
01.2014 - 10.2020

High School -

Forest Grove High School

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